STEP 1 - Programme Consultation

  • Programme information and structure
  • Course fee and instalment scheme
  • Intakes, duration and entry requirements
  • Pre-course counseling
  • Briefed on FPS
  • Briefed on Medical Insurance
  • Briefed on Student Contract
  • Briefed on Miscellaneous Fee

STEP 2 - Application Submission

  • All applications to be submitted with supporting documents along with application fee of $214 (inclusive of 7% GST, non-refundable)

STEP 3 - Evaluation Of Programme Application And Verification For In-Principle Approval

  • Degree Programmes: 14 working days (May vary depending on circumstances)
  • Advanced Diploma in Service Management: 7 working days

Upon Successful evaluation of programme application, students will receive:

  • Letter of offer
  • You are required to read, understand and sign 2 original copies of the student contract and return it to Admission officer
  • Student can view for miscellaneous fee in the standard student contract (below)

STEP 4 - Fee Payment Prior To Start Of Course

  • Students may make their payments through Cash, Cheque, Telegraphic transfer (TT), or Credit Card.

STEP 5 - Commencement Of Course

  • Orientation

STEP 1 - Application And Immigration Forms

  • Obtain a copy of Training Vision Institute-Higher Education programme application form.

Training Vision Institute-Higher Education will submit your application.

STEP 2 - Notification Of Approval For Admission

  • All applicants will be notified of their application status through email/agent. If your application is successful, an official Letter of Acceptance will be issued to you within 7 working days. You will be required to sign the Letter of Acceptance and to scan and email us your signed copy for our processing.

STEP 3- Application Of Student Pass

  • Training Vision Institute- Higher Education will submit your application to the Immigration and Checkpoints Authority of Singapore (ICA) for student pass application. The general processing time for a new application is about 4 weeks upon the receipt of a duly completed application by ICA. Some applications may, however, take a longer time to process. Training Vision Institute- Higher Education does not guarantee the successful application of your student pass. On the merit of your country of origin, bank statement and parents' current employment status, ICA reserves the rights to refuse entry without having to state the reason(s) for rejection of the application.

STEP 4- Successful Application of Student Pass

  • You will be notified via email once the application for the student has been approved by ICA.
  • Students are advised to enter Singapore to complete the formalities for the issuance of a Student's Pass only after their applications have been approved. You will be issued a Student's Pass within one month from the course commencement date.

STEP 5 - Arrival At Singapore

  • For successful applicants, you must sign a formal PEI-Student Contract with Training Vision Institute- Higher Education upon your arrival in Singapore. Our course advisors will arrange with students on the details prior to their arrival in Singapore.
  • Completion of Formalities.
  • Letter of Offer: You are required to read, understand and sign 2 original copies of the student contract and return it to Admission officer
  • Students can view miscellaneous fees in the standard student contract (below)

    Click here to view or download: (Student Contract)

Foreign students issued with IPA letters are required to complete formalities in person at ICA's office, 4th storey, ICA Building. Applications must be in Singapore on a valid Immigration pass to collect the Student's Pass. The completion of formalities is strictly by appointment only. Applicants are required to bring along relevant documents required for collection of the Student's Pass as stated in the IPA letters.

Processing Fee

  • A processing fee of $30 is required for every application submitted to ICA. The fee is non-refundable regardless of the outcome of the application or if the application is withdrawn after submission.

Issuance Fee

  • A $60 issuance fee for every student's pass issued and a further $30 multiple-entry visa fee for visa required nationals, where applicable. The fee is payable when the successful applicant completes the formality to collect the Student's Pass.

For more details refer to student handbook


Transfer Policy

Applications for transfer to another course within the Institute or deferment of course commencement must be made in writing to Training Vision Institute-Higher Education using the Request for Programme Transfer Form.

If the student is under any financial subsidies from a third-party organisation, the student must write an official letter to the organisation and fill in necessary forms if applicable. Students must provide detailed reasons for transfer with supporting documents if applicable. For Students under 18 years of age, Training Vision Institute-Higher Education will seek parental/guardian approval prior to processing the request for transfer.

The institute will process the request and refund (if applicable) to the Student within 7 working days, according to the Refund Policy.

Once an application is submitted, Training Vision Institute-Higher Education will review the application on fair and reasonable grounds and inform the student of the result in no more than two (2) weeks from the date when the request application form was submitted.

Training Vision Institute- Higher Education checks the availability, including entry requirements, vacancies and informs the students of the outcome of the request in a formal notification.

If the application for program transfer is granted, not utilised fees of the existing course (if any) may be refunded or used to pay for the respective new or deferred course.

If additional fees are to be paid to the school, Training Vision Institute-Higher Education will issue an invoice or appropriate documents specifying the amount to be paid with the payment due date.

Once the application is approved, a new student contract is prepared and signed. The original student contract signed between the student and the school will be deemed terminated and void.

The current FPS insurance will be cancelled and a new FPS insurance will be purchased immediately to ensure there is no lapse in FPS. Any refund, from FPS provider, is returned to the student.

Important Documents (These parts are PDF files)

Student Handbook
Course Deferment Application Form
Course Transfer Application Form
Course Withdrawal Form


Withdrawal & Refund Policy

Withdrawal Due To Non-Delivery Of Course:
A Student shall be entitled to immediately withdraw from the Course by giving written notice to Training Vision Institute-Higher Education of his/her intention to do so if Training Vision Institute-Higher Education is in breach of any of its obligations under this Agreement or fails to perform its obligation(s) under the circumstances above covering (i) to (vi).

Refunds For Withdrawal Due To Other Reasons:
Where the Student withdraws from the Course for any reason other than those set out under “Refund for Withdrawal due to non-delivery of course”, Training Vision Institute-Higher Education shall as soon as practicable after receiving the Student’s written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice) refund to the Student the following sums (less application fee):

Degree Programmes

% of fees* If student's written notice of withdrawal is received

(50%) (Maximum Refund), more than (14) days before the Course Commencement Date

(0%) Before, but no more than (14) days before the Course Commencement Date

(0%) After Course Commencement Date

*the aggregate amount of the fees paid under Clause 1.11 and 1.12 of student contract

Cooling-Off Period

Training Vision Institute- Higher Education will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D of Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to Training Vision Institute-Higher Education within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Procedure (Withdrawal Due To Other Reasons)

Step 1 - Student to obtain the "Withdrawal/Refund Request Form" from the admin counter/student services.

Step 2 - Complete all relevant sections of the form and submit to the admin counter/student services (Please note that incomplete forms could lead to delays in processing of withdrawal/refund request)

Step 3 - Student will receive an email stating the outcome of the withdrawal/refund request along with instructions for the collection of refund (if applicable) in not more than 5 working days from the date of withdrawal/refund request. An official notification letter will also be sent out to the student's registered address/passed to the student in person while collecting the refund.

Step 4 - For approved refund request, the student is required to proceed down to the Institution to receive his/her refund and for the purpose of acknowledging the refund received.

Deferment Policy

All requests for course deferment must be made in writing. Students should send their requests for deferment from the course to the Program Management or Administration Department at TVI. All requests must be supported with documentary evidence or strong reason for Deferment.

Students are allowed to defer only once up to the maximum period of one (1) year, failing which he/she will be deemed to have withdrawn from the course and would have to re-apply as a new applicant if he/she wishes to register on the course again. The refund policy will be applicable.

International students who are approved for deferment will be required to cancel their student passes as required by ICAiv.Approval for deferment is at the sole discretion of Training Vision Pte Ltd.

Programme Manager will be approving authority for the Student Transfer/ Withdrawal/ Deferment request.

The Enhanced Registration Framework (ERF), as set out under the Private Education Act and the Private Education. ENHANCED REGISTRATION FRAMEWORK (ERF) Regulations, spells out the mandatory registration requirements and legislative obligations which all PEIs, operating in and from Singapore, must meet.

It is administered by the CPE, which is the sectoral regulator overseeing the private education sector, as established under the Private Education Act.

The ERF aims to enhance the overall quality of PEIs in Singapore and ensure that they are of a certain acceptable standard in order to protect the interests of students. The ERF examines a PEI based on the following aspects:

  • Corporate Governance
  • Quality of Provisions
  • Information Transparency

Training Vision Institute is currently registered under the ERF with a validity period from 8 Nov 2020 to 7 Nov 2024.


The EduTrust Certification Scheme is a voluntary scheme administered by the CPE for PEIs in Singapore. It replaces the CaseTrust for Education scheme administered by the Consumers Association of Singapore (CASE).

The scheme provides a means for better PEIs to differentiate themselves as having achieved higher standards in key areas of management and provision of educational services. The scheme allows PEIs to enrol international students.

Training Vision Institute has been awarded 4 Years EduTrust certification as of 21 March 2025.


The Fee Protection Scheme (FPS) serves to protect students’ fees in the event a private education institution is unable to continue operating due to insolvency, and/or regulatory closure. The Fee Protection Scheme also protects students if the private education institution fails to pay penalties or return fees to the students arising from a judgment made against it by the Singapore courts.

All EduTrust-certified private education institutions (PEI) are required to adopt a Fee Protection Scheme (FPS) to protect all fees paid by ALL students for the course(s) required to be under FPS unless otherwise waived by the Committee for Private Education. Training Vision Institute- Higher Education has put in place a Fee Protection Scheme (the “FPS”) as stipulated by the Council for Private Education (CPE) by way of an insurance facility with Lonpac Insurance Bhd.

TVI has adopted the FPS Group Insurance Scheme effective from 1st November 2021.

For more information, please refer to CPE website at https://www.ssg-wsg.gov.sg/

Click to view or download: FPS


All full-time Students registering for a new programme must purchase medical insurance for a minimum period of a year and shall renew the medical insurance if the program duration is more than one year. The following students can choose to opt out of the medical insurance scheme if they can show that they are already covered by their own medical insurance:

  • Singapore citizens, permanent residents and international students not on the Student's Pass, and
  • Students under corporate sponsorship/agreement signed between the PEI and sponsor organisation.

Medical insurance is not applicable to part-time students and students taking courses with a duration of not more than one month or 50 hours. All Students, unless exempted, must have medical insurance coverage for hospitalisation and related medical treatment for the entire program duration.

  • The minimum features/coverage for medical insurance (may be group or individual):
  • annual limit not less than S$20,000 per Student;
  • at least B2 ward (in government and restructured hospitals); and
  • 24 hours coverage in Singapore and overseas (if Learner is involved in school-related activities).

Students will be given an original copy of the medical insurance policy stating clearly the policy’s terms and conditions, the claim procedure, any exclusion, etc. Students who are Singaporeans or Permanent Residents with existing medical insurance coverage (with an annual limit not less than S$20,000), may opt-out of this scheme and must produce their medical insurance policy for verification by the Institute. If a Singaporean and Permanent Resident Student wish to opt-in for medical insurance, their Insurance Premium will be subjected to underwriting by the Insurance Provider.

The fee payable for the entire duration of the program will be indicated in the fee schedule of the Student Contract. The insurance shall be purchased yearly and the premium shall be borne by the Student. Medical Insurance is not required for students taking courses which are not more than 50 hours.


The Standard PEI - Student Contract is a legal binding contract between Training Vision Institute-Higher Education and its students for all registered programmes with ERF. All students are required to sign the Standard PEI - Student Contract upon enrolment before making any course fees payment.


Training Vision Institute- Privacy Statement

Training Vision Institute respects the privacy of our stakeholders. We aim to protect the personal data that are provided to us. “Personal Data” refers to data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access. This is as per defined in the Personal Data Protection Act 2012 (PDPA) in Singapore.

We may update the Privacy Policy from time to time and will post all such updates to this webpage. You are encouraged to check it regularly for the latest version. Subject to your rights at law, you agree to be bound by the prevailing terms of our Privacy Policy as updated from time to time.

Training Vision Institute- Privacy Policy

Unless permitted by applicable laws, Training Vision Institute will not collect your personal data without your consent. We value your privacy and will collect, use or disclose your personal data only in accordance with this Privacy Policy.

When you consent to provide your personal data to us, you warrant and represent to us the personal data which you disclose to us is accurate and complete; and where you volunteer personal data of another person to us, that you are authorized by such other person to disclose such personal data to us, and that such personal data is accurate and complete.

By registering for any courses, events, membership programs, services, promotions and campaigns at Training Vision Institute or by submitting your information to or otherwise communicating with us, you agree and consent to Training Vision as well as our respective representatives and/or agents to collect, use and disclose your Personal Data in accordance with TVI Privacy Policy.

This policy does not supersede or replace any other consents you may have previously or separately provided to us in respect of your personal data.

This set of Policy and your use of this website shall be governed in all respects by the laws of Singapore.

Collection & Consent of Personal Data

We will collect your personal data in one or more of the following ways:

  1. When you register for any courses, events, membership programs or services with us;
  2. When you post feedback, or interact with our customer service officers, e. via emails, telephone calls or at our centres;

When we are required to validate as our student;

  1. When you use some of our services including establishing any online accounts with us;
  2. When you request that we contact you, be included in an email or other mailing list;
  3. When you respond to our promotions, campaigns or other initiatives or attend our events;

When we receive references from third parties, e. business partners, where you have been referred to by them as per their Privacy Policy in accordance with PDPA;

When you visit our websites, we may automatically collect standard information tracked by most other websites (Eg. Your IP address) for cybersecurity record purposes;

  1. When you take part in any contest, survey or promotion conducted by us and/or our business partners (including submission of photographs);
  2. When you visit our centres which have live CCTV recordings for security purposes or photo taking or video recording at events;
  3. When we receive information about you from third party social networking services when you choose to connect with those services; and

When you submit your Personal Data to us for any other reasons; and/or when we collect your Personal Data by other lawful means.

  1. Purpose for Collection, Use & Disclosure of your personal data

Your Personal Data may be collected, used and/or disclosed for the following purposes:

  1. To verify accuracy of your personal data;
  2. To provide courses, events, membership programs & services that you have registered for

To respond and deal with enquiries, complaints and other customer-care matters or otherwise communicate with you;

  1. To monitor customer-facing interactions for quality assurance, employee training and performance evaluation;
  2. To manage payment, billing, account, credit checks and debt-recovery matters;
  3. To send you information, promotions, updates, marketing and advertising materials in relation to our courses and programs and that of our subsidiaries.

To manage, develop and improve our business and operations to serve you better;

To personalize your experience at our customer touch points;

  1. To carry out market research and customer surveys;
  2. To conduct investigations or audits or carry out crime and fraud prevention and risk management activities;
  3. To comply with legal and regulatory requirements;

To enforce our legal rights and obligations;

For other purposes for which we have obtained your consent

Your Personal Data may be disclosed for the purposes indicated above to our officers and employees, third parties, affiliates, service providers, advisors which include without limitation, the following persons or entities:

  1. Banks, credit card companies, and payment vendors;
  2. Debt collection agencies;

Credit information companies;

  1. Logistics and courier services companies;
  2. Call centre service providers;
  3. Our business partners and authorised program partners

Relevant government regulators or authorities or law enforcement agencies, e.g. SSG, CPE, MOE etc.,

Our insurers and advisors, including consultants, trainers, assessors, auditors and lawyers;

  1. Data intermediaries; and
  2. Any other party to whom you authorise us to disclose your Personal Data to.

Except for relevant government regulators and authorities or law enforcement agencies, we will ensure that the parties listed above receiving your personal data are

  1. Under duty of confidentiality to us with respect to the use, holding, processing, retention and/or transfer of your Personal Data; and
  2. Have the need to know or handle such personal data

Security of Personal Data

We have put in placed appropriate physical & IT security measures which continually strives to meet industry standards to protect our possession & control of all personal data against unauthorised access, collection, use, disclosure, copying & disposal.

However, even though we endeavour to ensure our internal systems are secured, we would like to remind you that that all communications sent via Internet (E.g. Email & Website) cannot be guaranteed to be completely secure and thus you are providing your personal data via Internet at your own risk. Training Vision Institute will not hold any responsibility or liability for the confidentiality and security of any information you send via the Internet.

Withdrawal of Consent

You have the right at any time to indicate your choice to us to withdraw your consent for the continued use & disclosure of your personal data (to a reasonable extent and as permitted by PDPA) via one or more of the following means:

  1. By writing to our Data Protection Officer.
  2. Unsubscribe options as stated in our email or other marketing messages.

In withdrawing your consent, you acknowledge that, depending on the purpose(s) that you have indicated your withdrawal of consent for, we may not be able to provide or continue providing certain programs, courses & services to you. We may also have to cease such provisions accordingly without any liability to Training Vision Institute.

Please note that it may take up to 30 working days for any request for withdrawal of consent to be processed and updated in our systems.

Data Protection Officer

We have appointed a Data Protection Officer to oversee the protection & security management of all personal data. Should you have any query, request or feedback relating to your Personal Data, please contact us at the following:

Data Protection Officer
Training Vision Institute Pte Ltd
52 Jurong Gateway Road,
#08-03 Jem Office tower
Singapore 608550

Email: [email protected]

For more information about the Singapore Personal Data Protection Act, please visit http://www.pdpc.gov.sg