STEP 1 - Programme Consultation
STEP 2 - Application Submission
STEP 3 - Evaluation Of Programme Application And Verification For In-Principle Approval
Upon Successful evaluation of programme application, students will receive:
STEP 4 - Fee Payment Prior To Start Of Course
STEP 5 - Commencement Of Course
STEP 1 - Application And Immigration Forms
Training Vision Institute-Higher Education will submit your application.
STEP 2 - Notification Of Approval For Admission
STEP 3- Application Of Student Pass
STEP 4- Successful Application of Student Pass
STEP 5 - Arrival At Singapore
Foreign students issued with IPA letters are required to complete formalities in person at ICA's office, 4th storey, ICA Building. Applications must be in Singapore on a valid Immigration pass to collect the Student's Pass. The completion of formalities is strictly by appointment only. Applicants are required to bring along relevant documents required for collection of the Student's Pass as stated in the IPA letters.
For more details refer to student handbook
Applications for transfer to another course within the Institute or deferment of course commencement must be made in writing to Training Vision Institute-Higher Education using the Request for Programme Transfer Form.
If the student is under any financial subsidies from a third-party organisation, the student must write an official letter to the organisation and fill in necessary forms if applicable. Students must provide detailed reasons for transfer with supporting documents if applicable. For Students under 18 years of age, Training Vision Institute-Higher Education will seek parental/guardian approval prior to processing the request for transfer.
The institute will process the request and refund (if applicable) to the Student within 7 working days, according to the Refund Policy.
Once an application is submitted, Training Vision Institute-Higher Education will review the application on fair and reasonable grounds and inform the student of the result in no more than two (2) weeks from the date when the request application form was submitted.
Training Vision Institute- Higher Education checks the availability, including entry requirements, vacancies and informs the students of the outcome of the request in a formal notification.
If the application for program transfer is granted, not utilised fees of the existing course (if any) may be refunded or used to pay for the respective new or deferred course.
If additional fees are to be paid to the school, Training Vision Institute-Higher Education will issue an invoice or appropriate documents specifying the amount to be paid with the payment due date.
Once the application is approved, a new student contract is prepared and signed. The original student contract signed between the student and the school will be deemed terminated and void.
The current FPS insurance will be cancelled and a new FPS insurance will be purchased immediately to ensure there is no lapse in FPS. Any refund, from FPS provider, is returned to the student.
Important Documents (These parts are PDF files)
Withdrawal & Refund Policy
Withdrawal Due To Non-Delivery Of Course:
A Student shall be entitled to immediately withdraw from the Course by giving written notice to Training Vision Institute-Higher Education of his/her intention to do so if Training Vision Institute-Higher Education is in breach of any of its obligations under this Agreement or fails to perform its obligation(s) under the circumstances above covering (i) to (vi).
Refunds For Withdrawal Due To Other Reasons:
Where the Student withdraws from the Course for any reason other than those set out under “Refund for Withdrawal due to non-delivery of course”, Training Vision Institute-Higher Education shall as soon as practicable after receiving the Student’s written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice) refund to the Student the following sums (less application fee):
% of fees* If student's written notice of withdrawal is received
(50%) (Maximum Refund), more than (14) days before the Course Commencement Date
(0%) Before, but no more than (14) days before the Course Commencement Date
(0%) After Course Commencement Date
*the aggregate amount of the fees paid under Clause 1.11 and 1.12 of student contract
Training Vision Institute- Higher Education will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D of Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to Training Vision Institute-Higher Education within the cooling-off period, regardless of whether the Student has started the course or not.
Refund Procedure (Withdrawal Due To Other Reasons)
Step 1 - Student to obtain the "Withdrawal/Refund Request Form" from the admin counter/student services.
Step 2 - Complete all relevant sections of the form and submit to the admin counter/student services (Please note that incomplete forms could lead to delays in processing of withdrawal/refund request)
Step 3 - Student will receive an email stating the outcome of the withdrawal/refund request along with instructions for the collection of refund (if applicable) in not more than 5 working days from the date of withdrawal/refund request. An official notification letter will also be sent out to the student's registered address/passed to the student in person while collecting the refund.
Step 4 - For approved refund request, the student is required to proceed down to the Institution to receive his/her refund and for the purpose of acknowledging the refund received.
All requests for course deferment must be made in writing. Students should send their requests for deferment from the course to the Program Management or Administration Department at TVI. All requests must be supported with documentary evidence or strong reason for Deferment.
Students are allowed to defer only once up to the maximum period of one (1) year, failing which he/she will be deemed to have withdrawn from the course and would have to re-apply as a new applicant if he/she wishes to register on the course again. The refund policy will be applicable.
International students who are approved for deferment will be required to cancel their student passes as required by ICAiv.Approval for deferment is at the sole discretion of Training Vision Pte Ltd.Programme Manager will be approving authority for the Student Transfer/ Withdrawal/ Deferment request.
It is administered by the CPE, which is the sectoral regulator overseeing the private education sector, as established under the Private Education Act.
The ERF aims to enhance the overall quality of PEIs in Singapore and ensure that they are of a certain acceptable standard in order to protect the interests of students. The ERF examines a PEI based on the following aspects:
Training Vision Institute is currently registered under the ERF with a validity period from 8 Nov 2020 to 7 Nov 2024.
EDUTRUST CERTIFICATION SCHEME
The EduTrust Certification Scheme is a voluntary scheme administered by the CPE for PEIs in Singapore. It replaces the CaseTrust for Education scheme administered by the Consumers Association of Singapore (CASE).
The scheme provides a means for better PEIs to differentiate themselves as having achieved higher standards in key areas of management and provision of educational services. The scheme allows PEIs to enrol international students.
Training Vision Institute has been awarded 4 Years EduTrust certification as of 21 March 2025.
FEE PROTECTION SCHEME (FPS)
The Fee Protection Scheme (FPS) serves to protect students’ fees in the event a private education institution is unable to continue operating due to insolvency, and/or regulatory closure. The Fee Protection Scheme also protects students if the private education institution fails to pay penalties or return fees to the students arising from a judgment made against it by the Singapore courts.
All EduTrust-certified private education institutions (PEI) are required to adopt a Fee Protection Scheme (FPS) to protect all fees paid by ALL students for the course(s) required to be under FPS unless otherwise waived by the Committee for Private Education. Training Vision Institute- Higher Education has put in place a Fee Protection Scheme (the “FPS”) as stipulated by the Council for Private Education (CPE) by way of an insurance facility with Lonpac Insurance Bhd.
TVI has adopted the FPS Group Insurance Scheme effective from 1st November 2021.
For more information, please refer to CPE website at https://www.ssg-wsg.gov.sg/
Click to view or download: FPS
MEDICAL INSURANCE COVERAGE
All full-time Students registering for a new programme must purchase medical insurance for a minimum period of a year and shall renew the medical insurance if the program duration is more than one year. The following students can choose to opt out of the medical insurance scheme if they can show that they are already covered by their own medical insurance:
Medical insurance is not applicable to part-time students and students taking courses with a duration of not more than one month or 50 hours. All Students, unless exempted, must have medical insurance coverage for hospitalisation and related medical treatment for the entire program duration.
Students will be given an original copy of the medical insurance policy stating clearly the policy’s terms and conditions, the claim procedure, any exclusion, etc. Students who are Singaporeans or Permanent Residents with existing medical insurance coverage (with an annual limit not less than S$20,000), may opt-out of this scheme and must produce their medical insurance policy for verification by the Institute. If a Singaporean and Permanent Resident Student wish to opt-in for medical insurance, their Insurance Premium will be subjected to underwriting by the Insurance Provider.
The fee payable for the entire duration of the program will be indicated in the fee schedule of the Student Contract. The insurance shall be purchased yearly and the premium shall be borne by the Student. Medical Insurance is not required for students taking courses which are not more than 50 hours.
STANDARD PEI - STUDENT CONTRACT
The Standard PEI - Student Contract is a legal binding contract between Training Vision Institute-Higher Education and its students for all registered programmes with ERF. All students are required to sign the Standard PEI - Student Contract upon enrolment before making any course fees payment.
Training Vision Institute- Privacy Statement
Training Vision Institute respects the privacy of our stakeholders. We aim to protect the personal data that are provided to us. “Personal Data” refers to data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access. This is as per defined in the Personal Data Protection Act 2012 (PDPA) in Singapore.
When you consent to provide your personal data to us, you warrant and represent to us the personal data which you disclose to us is accurate and complete; and where you volunteer personal data of another person to us, that you are authorized by such other person to disclose such personal data to us, and that such personal data is accurate and complete.
This policy does not supersede or replace any other consents you may have previously or separately provided to us in respect of your personal data.
This set of Policy and your use of this website shall be governed in all respects by the laws of Singapore.
Collection & Consent of Personal Data
We will collect your personal data in one or more of the following ways:
When we are required to validate as our student;
When you visit our websites, we may automatically collect standard information tracked by most other websites (Eg. Your IP address) for cybersecurity record purposes;
When you submit your Personal Data to us for any other reasons; and/or when we collect your Personal Data by other lawful means.
Your Personal Data may be collected, used and/or disclosed for the following purposes:
To respond and deal with enquiries, complaints and other customer-care matters or otherwise communicate with you;
To manage, develop and improve our business and operations to serve you better;
To personalize your experience at our customer touch points;
To enforce our legal rights and obligations;
For other purposes for which we have obtained your consent
Your Personal Data may be disclosed for the purposes indicated above to our officers and employees, third parties, affiliates, service providers, advisors which include without limitation, the following persons or entities:
Credit information companies;
Relevant government regulators or authorities or law enforcement agencies, e.g. SSG, CPE, MOE etc.,
Our insurers and advisors, including consultants, trainers, assessors, auditors and lawyers;
Except for relevant government regulators and authorities or law enforcement agencies, we will ensure that the parties listed above receiving your personal data are
Security of Personal Data
We have put in placed appropriate physical & IT security measures which continually strives to meet industry standards to protect our possession & control of all personal data against unauthorised access, collection, use, disclosure, copying & disposal.
However, even though we endeavour to ensure our internal systems are secured, we would like to remind you that that all communications sent via Internet (E.g. Email & Website) cannot be guaranteed to be completely secure and thus you are providing your personal data via Internet at your own risk. Training Vision Institute will not hold any responsibility or liability for the confidentiality and security of any information you send via the Internet.
Withdrawal of Consent
You have the right at any time to indicate your choice to us to withdraw your consent for the continued use & disclosure of your personal data (to a reasonable extent and as permitted by PDPA) via one or more of the following means:
In withdrawing your consent, you acknowledge that, depending on the purpose(s) that you have indicated your withdrawal of consent for, we may not be able to provide or continue providing certain programs, courses & services to you. We may also have to cease such provisions accordingly without any liability to Training Vision Institute.
Please note that it may take up to 30 working days for any request for withdrawal of consent to be processed and updated in our systems.
Data Protection Officer
We have appointed a Data Protection Officer to oversee the protection & security management of all personal data. Should you have any query, request or feedback relating to your Personal Data, please contact us at the following:
Data Protection Officer
Training Vision Institute Pte Ltd
52 Jurong Gateway Road,
#08-03 Jem Office tower
Email: [email protected]
For more information about the Singapore Personal Data Protection Act, please visit http://www.pdpc.gov.sg