Module 1: Service Excellence for Champions
Course Ref. No.: TGS-2019504446
Eligible for Claim Period: 01 Oct 2020 - 28 Jul 2023
Build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
Module 2: Service Planning and Implementation for Champions
Course Ref. No.: TGS-2019504443
Eligible for Claim Period: 01 Oct 2020 - 29 Jul 2023
Manage service operations in accordance to organizational guidelines to achieve service excellence.
Module 3: Service Leadership for Champions
Course Ref. No.: TGS-2019504448
Eligible for Claim Period: 01 Oct 2020 - 30 Jul 2023
Role model the service vision of an organisation and encourage service excellence.
Module 4: Service Information and Results for Champions
Course Ref. No.: TGS-2019504447
Eligible for Claim Period: 01 Oct 2020 - 28 Jul 2023
Manage service quality and customer satisfaction in an organization and monitor service performance levels.
Module 5: Service Coaching for Champions
Course Ref. No.: TGS-2019504441
Eligible for Claim Period: 01 Oct 2020 - 05 Aug 2023
Coach individuals for service performance to close service gaps and monitor the progress of individuals for improvements in service performance.
Module 6: People and Relationship Management for Champions
Course Ref. No.: TGS-2019504444
Eligible for Claim Period: 01 Oct 2020 - 29 Jul 2023
Role model the service vision of an organisation and encourage service excellence.
Module 7: Service Information and Results for Ambassadors
Course Ref. No.: TGS-2019504445
Eligible for Claim Period: 01 Oct 2020 - 29 Jul 2023
Acquire information and developing networks relevant to an organization’s industry
Module 8: NICF - Customer Experience Management (SF) (Synchronous e-learning)
Course Ref. No.: TGS-2019504296
Eligible for Claim Period: 01 Sep 2019 - 31 Aug 2023
Analyse implications of customer profiles, requirements and buying patterns on organisation’s marketing strategy, and propose customer engagement initiatives.