Module 1: Service Planning and Implementation For Leaders
Course Ref. No.: TGS-2019504497
Eligible for Claim Period: 01 Oct 2020 - 28 Jul 2023
The module seeks to provide the learner with the knowledge and application skills in developing service operations plans to deliver service excellence, to evaluate their implementation and to take corrective actions for improvement.
Module 2: Service Planning and Implementation for C-Suite
Course Ref. No.: TGS-2019504514
Eligible for Claim Period: TBC
This module covers the knowledge and application skills required to plan for and support an organisation’s service operations. It involves the development of an operations strategy, planning processes and infrastructure needed to support service operations, and assessing the organisation’s resource capacity. It also consists of developing performance indicators to measure performance and improve service operations efficiency and planning for business continuity.
Module 3: Service Innovation for Leaders (TGS-2019504425)
Course Ref. No.: TGS-2019504425
Eligible for Claim Period: 01 Oct 2020 - 04 Aug 2023
The module covers the knowledge and application skills to develop new products or services to address customer needs and expectations. It covers the planning, development and implementation process of the newly developed product or service offering. This module also explores the roles and responsibilities of the New Product Manager and the involvement of the Marketing Department in the launch of a product.
Module 4: Service Innovation for C-Suite
Course Ref. No.: TGS-2019504510
Eligible for Claim Period: TBC
The module addresses the knowledge and application skills required to identify the elements that form customer expectations to provide the desired customer experience that is in line with the organisation’s vision, mission, and values. The module would impart knowledge and skills for learners on various methods to design, innovate and translate the desired customer experience into a service operations plan.
Module 5: Service Leadership for Leaders
Course Ref. No.: TGS-2019503870
Eligible for Claim Period: 01 Oct 2020 - 05 Aug 2023
This course focuses on the knowledge and skills in leading a service team to deliver service excellence. It involves techniques to promote a customer-centric environment, ways to influence service team towards goals and methods to monitor team performance for continual improvements.
Module 6: People and Relationship Management for Leaders
Course Ref. No.: TGS-2019504518
Eligible for Claim Period: 01 Oct 2020 - 28 Jul 2023
The module addresses the knowledge and application skills to develop service strategies based on market entry opportunities. The learning outcomes involve developing strategic plans to enter a market based on the organisation’s identified market opportunity. It also involves evaluating the strategy and managing the risks associated with the service strategy.
Module 7: Develop Social Media Strategies (Synchronous e-learning)
Course Ref. No.: TGS-2019503761
Eligible for Claim Period: 02 Sep 2019 - 01 Sep 2023
Able to acquire the knowledge and abilities of social media marketing to support sales and marketing. It also includes determining the feasibility of using social media platforms and designing, evaluating and refining social media strategies.
Module 8: NICF - Project Management (SF)
Course Ref. No.: TGS-2019504217
Eligible for Claim Period: 1 Dec 2022 - 1 Nov 2024
The module addresses the knowledge and application skills required to create a project suited to a small-medium enterprise to improve its service management requirements. Learners would also be hands-on to collect artefacts and gather feedbacks and inputs from stakeholders to build on their project.