WSQ Diploma in Service Leadership will help leaders, managers, and executives cultivate their knowledge, skills, and capabilities to effectively lead a culturally varied workforce and provide quality products and services in a diverse, challenging and rapidly evolving business environment.

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Virtual Live Class or Face-to-Face Class
10 Months (Part-time)
Programme Fees
(Up to 70% SSG Subsidy)

Training Vision Institute offers a programme for those who would like to further enhance their service leadership skills, the WSQ Diploma in Service Leadership.

With modules focusing on service leadership, this programme addresses the challenges that service leaders encounter brought by the rapid changes in the business environment. It contains topics on service partnerships, service challenges, planning and implementation, innovation, as well as people and relationship management.

The rapidly evolving digital economy needs leaders who are well-organised and can easily adapt to the disruption. Organisations need a management team that can lead in developing and implementing strategies and action plan to ensure that their businesses stay relevant, client-oriented, and service-focused. This Diploma will help business leaders enhance their skills to ensure that these business requirements are met.

The Diploma is comprised of 10 modules and may be completed in 10 months (part-time).

Upon successful completion of the programme, you will be awarded with WSQ Diploma in Service Leadership by Training Vision Institute. You will also be awarded with Statement of Attainment (SOA) by SkillsFuture Singapore (SSG).

Module 1: Service Partnership for Leaders
Course Ref. No.: TGS-2019504180
Eligible for Claim Period: 01 Oct 2020 - 25 Aug 2023

Establish and maintain relationships to enhance service excellence, which includes implementing continual improvements to strengthen relationships with service partners.

Module 2: Service Challenges for Leaders
Course Ref. No.: TGS-2019504500
Eligible for Claim Period: 01 Oct 2020 - 28 Jul 2023

Develop service recovery frameworks, cascade service recovery procedures and evaluate the impact of the strategies.

Module 3: Service Information & Results for Leaders
Course Ref. No.: TGS-2019504347
Eligible for Claim Period: 01 Oct 2020 - 05 Aug 2023

Analyse customer data to establish and improve the level of service quality and customer satisfaction in the organisation, which includes implementing improvement plans to close gaps.

Module 4: Service Leadership for Leaders
Course Ref. No.: TGS-2019503870
Eligible for Claim Period: 01 Oct 2020 - 05 Aug 2023

Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.

Module 5: Service Planning & Implementation for Leaders
Course Ref. No.: TGS-2019504497
Eligible for Claim Period: 01 Oct 2020 - 28 Jul 2023

Develop service operations plans to deliver service excellence, evaluate service operations performance, and implement corrective actions for improvement.

Module 6: People & Relationship Management for Leaders
Course Ref. No.: TGS-2019504518
Eligible for Claim Period: 01 Oct 2020 - 28 Jul 2023

Develop a manpower resource plan and optimise the use of the workforce in a service environment, which includes evaluating the team’s performance and communicating manpower plans and changes to the workforce.

Module 7: Service Innovation Culture for Leaders
Course Ref. No.: TGS-2019504508
Eligible for Claim Period: 01 Oct 2020 - 28 Jul 2023

Promote a service innovation culture in the organisation and evaluate the success of implemented service innovation ideas.

Module 8: Service Innovation for Leaders
Course Ref. No.: TGS-2019504425
Eligible for Claim Period: 01 Oct 2020 - 04 Aug 2023

Develop and implement new products or services innovation to address customer needs and expectations.

Module 9: Service Brand for Leaders
Course Ref. No.: TGS-2019504512
Eligible for Claim Period: 01 Oct 2020 - 28 Jul 2023

Implement the organisation’s service brand, which includes taking corrective action to ensure alignment with the organisation’s service strategies.

Module 10: Service Information and Results for C-Suite
Course Ref. No.: TGS-2019504503
Eligible for Claim Period: 01 Oct 2020 - 28 Jul 2023

Assess the organisation’s service quality and customer satisfaction levels to monitor and manage customer information for service excellence.

Local students

•3 GCE ‘O’ Level passes including English OR

•Higher Nitec in a relevant industry or equivalent OR

•Minimum 5 years of work experience, out of which 2 years should be at supervisory level OR

•Candidates with other qualifications will be assessed on a case-by-case basis

International students

•Completed Year 12 or official completion of high school in country-of-origin OR

•Completion of less than Year 12 will be considered if it is an official completion of High School in the country of origin; OR

•IB diploma OR

•Pre-university qualifications OR

•Other private or foreign qualifications will be assessed on a case-by-case basis

English requirements

•GCE 'O' Level English (minimum C6 grade) OR

•Workplace Literacy (WPL) Level 5 in Reading, Listening, Speaking and Writing OR

•IELTS 5.5 or equivalent (applicable for international students) OR

•A pass in TVI English Admission test

Mode of delivery will be any combination of lectures, workshops, group discussions, individual activities and experiential learning.

Each level may be assessed by any combination of written assessment, projects, and oral interviews.

Full Course Fee*


Up to 50% SSG Subsidy** (Singaporean 21 to 39 years old or Permanent Residents)
Up to 70% SSG Subsidy** (Singaporean aged 40 years old & above)

*All prices are inclusive of 8% GST. GST are based on full course fees, before SSG funding.

**Current prevailing SkillsFuture Singapore (SSG) funding applies to Singapore Citizens or Singapore Permanent Residents. 
Please refer to SSG Training Grants Incentives website for the latest information.

1. Singaporeans and Permanent Residents have to meet the following conditions to be eligible for SSG fund, failing which the 
participant will be liable to pay the full course fees to Training Vision Institute.

a) Met minimum 75% in attendance and in E-learning hours

b) Qualify as Competent in all WSQ Assessments

c) Met other SSG eligibility criteria

2. Singapore Citizens can use their SkillsFuture Credit (SFC) to offset the course fee after subsidies.
3. Participant with Post-Secondary Education Account (PSEA) can apply to use the PSEA fund for the course fee.
4. Fee Protection Scheme (FPS) are not included. A non-refundable application fee of $53.50 for local students and $214 for international students will apply.

5. SkillsFuture Singapore course funding level has been revised from 1st January 2022. For complete information please visit SSG website or download the information here. Please speak to our Course Consultants to confirm your course fees.

Commencement Date: NIL (Join the waitlist)

Questions? Check the frequently asked questions below.

For face-to-face class, a hard copy learner’s guide will be given, for L1 and L3 modules. For L4 and L5 modules, materials are available in TVI Online (Learning Management Systems).

Our course consultant will advise you if you need to bring along a laptop. You also have the option to loan a laptop from us for the duration of the course. You may also want to bring along a jacket in case the room gets cold.

For online classes, do ensure you have a functional laptop and have Zoom installed prior to class.

You are required to have basic computer navigational skills such as opening and closing, dragging and dropping, copying and pasting of files.

In partnership with Fis4Talents, Training Vision Institute's subsidiary for career coaching and talent solutions provider, we will provide learners exclusive career coaching upon completion of modules.

Yes, we have funding available for self-sponsored (individuals) - up to 50% or 70% funding, and company-sponsored (SME or Non-SME). For more information, you may visit here.


You can sign up for this course through this link. Once you have registered for the course, our course consultant will follow up with you via email regarding your course registration.

Sign up here

Once you have registered for the course, you will receive a detailed step-by-step user guide on how to claim your SkillsFuture Credit. Our course consultant will be able to assist you if you require any help along the way.

If you are still unsure whether this course is suitable for you, please leave your contact details here. A course consultant will get in touch with you to recommend the appropriate course(s) based on your learning objectives.


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