Critical Core Skills - Problem Solving
CRITICAL CORE SKILLS (CCS) : Thinking Critically : Problem Solving

Are you tired of constantly encountering problems and obstacles in your personal or professional life? Do you wish you had the skills to identify and solve them efficiently and effectively? Look no further than our Critical Core Skills (CCS) course on Thinking Critically: Problem Solving.

In this course, you’ll learn how to generate innovative solutions to tackle problems and take advantage of new opportunities. You’ll gain the ability to identify problems and implement step-by-step guidelines and procedures to test and solve them. You’ll also learn how to determine the underlying causes of issues and work collaboratively with stakeholders to evaluate and implement solutions.

But we don’t just stop there. Our course goes beyond reactive problem-solving to proactive problem-anticipation. We teach you how to anticipate potential issues and drive a culture of continuous improvement. This way, you’ll be equipped to turn problems into opportunities for growth and success across your entire organization.

Join our CCS course on Thinking Critically: Problem Solving and take the first step towards becoming a skilled problem-solver who can handle any obstacle with confidence.

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40 Hours
Program Fees

Stay ahead of the curve with our Critical Core Skills (CCS) : Staying Relevant : Digital Fluency course!

This comprehensive program is designed to help you develop the critical core skills necessary to effectively use digital technology in today's rapidly changing landscape. With three modules, you'll learn how to:

Module 1: Identify problems and implement guidelines and procedures to solve them, testing solutions as needed

Module 2: Determine the underlying causes of problems and collaborate with other stakeholders to implement and evaluate solutions

Module 3: Anticipate potential problems and drive a culture of continuous improvement that seeks to turn problems into opportunities across the organization.

By the end of this course, you'll be equipped with the skills necessary to effectively use digital technology to solve problems, drive efficiency, and stay ahead of the game in a rapidly changing digital landscape.

Problem Solving Fundamentals (14 hours)

(Problem Solving - Basic)

Learning Outcomes

Upon completion of this programme, learners will be able to:

  • A1: Implement problem identification techniques to recognise issues within work area
  • A2: Suggest potential corrective actions to solve problems
  • A3: Conduct work area experiments to test potential solutions
  • A4: Report any issues which occur during solution testing to other stakeholders
  • A5: Collect information to monitor implementation of potential solutions against impact criteria

Problem Solving with Emotional Intelligence (12 hours)

(Problem Solving - Intermediate)

Learning Outcomes

Upon completion of this programme, learners will be able to:

  • A1: Diagnose underlying causes of issues by considering wider contexts
  • A2: Encourage behaviours and practices for team members that promote effective problem-solving approaches and continuous improvement
  • A3: Facilitate exercises with different stakeholders to develop big picture thinking approaches to inform solution development
  • A4: Collaborate with other stakeholders to seek opinions on potential solutions
  • A5: Develop experiments to test potential solutions
  • A6: Determine the constraints and risks associated with potential solutions
  • A7: Analyse outcomes of experiments to recommend the most suitable solution for a problem
  • A8: Engage different stakeholders to secure buy-in for proposed solution
  • A9: Review the effectiveness of the problem-solving process and solution against defined goals

Business Solutions Analysis Models (14 hours)

(Problem Solving - Advanced)

Learning Outcomes

Upon completion of this programme, learners will be able to:

  • A1: Define objectives of organisational problem solving processes in line with organisation vision, objectives and operating climate
  • A2: Synthesise emerging trends to design organisational problem solving processes, tools and techniques
  • A3: Champion a culture of continuous improvement across the organisation
  • A4: Evaluate multiple variables and contexts to anticipate potential problems which may occur
  • A5: Determine appropriate stakeholders to be involved in problem solving processes in the organisation
  • A6: Oversee collaboration between multiple stakeholders across the organisation to design solutions
  • A7: Direct the resolution of any conflicts during problem solving processes
  • A8: Evaluate the business implications of implementing the proposed solutions across the organisation
  • A9: Endorse solutions to be implemented across the organisation
  • A10: Establish strategies to evaluate the effectiveness of problem solving processes across the organisation

Basic Level

  • Age Group: 25 years old to 65 years old
  • Target Audience: Non-PMET, Young School Leavers, Senior/ Retirees, New Workforce Entrants
  • Educational Background: N/O Level, NITEC
  • Literacy Level: WPLN Level 3
  • Working Experience: 1 year
  • Job Role/s: Non PMET, Service Ambassador, Office Workers, Internal Operational (e.g. Operations, IT, Accounting, Etc.)

Intermediate Level

  • Age Group: 25 years old to 65 years old
  • Target Audience: PMET, New Graduates
  • Educational Background: A' Level, Diploma (Polytechnic/ PEI)
  • Literacy Level: WPLN Level 4
  • Working Experience: 3 years
  • Job Role/s: Executives, Assistant Manager, Team Leader

Advanced Level

  • Age Group: 30 years old to 65 years old
  • Target Audience: PMET
  • Educational Background: Diploma (Poly/PEI), Degree, Professional Qualification
  • Literacy Level: WPLN Level 5
  • Working Experience: 8 years
  • Job Role/s: Senior Manager, Professionals, Entrepreneur, C-Suites

Micro-learning facilitated session, embedded with Coaching and Asynchronous contents

Basic Level: S$340

Intermediate Level: S$420

Advanced Level: S$420

*All prices are exclusive of 8% GST. GST are based on full course fees, before SSG funding.

KEY Facilitators
Paulynn Tan
Associate Trainer

Paulynn has a Masters of Art in Educational Management from the National Institute of Education. Her core strengths lie in business communication and pedagogy. She possesses an Advanced Certificate in Training and Assessment (ACTA).

Irene Wee
Associate Trainer

A former Singapore Armed Forces Human Resource practitioner, Irene is backed with 30 years of experience covering the HR value chain and operations. Her critical strengths lie in effective communication skills, strong interpersonal relationships, coaching and counselling, strategy planning and management, process re-engineering, operations management, leadership and management, decision-making. She has a Masters of Training and Development from Griffiths University and a Masters of Business Administration from University of Western Australia. She is also ACTA certified.

Steven Seek
Associate Trainer

Steven has more than 30 years' experience in senior management and consulting, coaching, and training. He is passionate about helping people achieve success in different seasons of their personal and professional lives. Believe everyone has talents and potential. His key skills are in strategic planning and business execution as well as leadership and people management. Steven holds a Bachelor of Science (Economics) from the University of London, and is ACTA certified.

William Chua
Associate Trainer

Armed with 20 years of classroom experience with adult learners, William has a Master in Business Administration from Anglia Ruskin University, UK and Advanced Certification in Training & Assessment (ACTA). He is also a Master Enneagram Executive Coach and an NLP Master Practitioner. His core competencies are in service management, entrepreneurship and leadership.

John Seow
Associate Trainer

John has a passion to help people and organizations become more effective. He has developed, designed, and delivered effectively programs related to Supervisory, Managerial and Leadership skills, Performance Management, Change Management, Influencing & Coaching Skills, Communication & Interpersonal Skills, Consulting & Facilitation Skills, Train-the-Trainer & Presentation Skills, Personal Effectiveness and Team Building. John has a Master of Business Administration from University of Southern Queensland and is ACTA certified

Questions? Check the frequently asked questions below.

For face-to-face class, a hard copy learner’s guide will be given, for L1 and L3 modules. For L4 and L5 modules, materials are available in TVI Online (Learning Management Systems).

Our course consultant will advise you if you need to bring along a laptop. You also have the option to loan a laptop from us for the duration of the course. You may also want to bring along a jacket in case the room gets cold.

For online classes, do ensure you have a functional laptop and have Zoom installed prior to class.

You are required to have basic computer navigational skills such as opening and closing, dragging and dropping, copying and pasting of files.

In partnership with Fish4Talents, Training Vision Institute's subsidiary for career coaching and talent solutions provider, we will provide learners exclusive career coaching upon completion of modules.

Yes, we have funding available for self-sponsored (individuals) - up to 50% or 70% funding, and company-sponsored (SME or Non-SME). For more information, you may visit here.

You can sign up for this course through this link. Once you have registered for the course, our course consultant will follow up with you via email regarding your course registration.

Once you have registered for the course, you will receive a detailed step-by-step user guide on how to claim your SkillsFuture Credit. Our course consultant will be able to assist you if you require any help along the way.

If you are still unsure whether this course is suitable for you, please leave your contact details here. A course consultant will get in touch with you to recommend the appropriate course(s) based on your learning objectives.


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