Critical Core Skills - Communication
CRITICAL CORE SKILLS (CCS) : Interacting with Others : Communication

Unlock your communication potential with our Critical Core Skills (CCS) : Interacting with Others : Communication course!

In this comprehensive program, you will learn how to convey and exchange thoughts, ideas, and information effectively through various mediums and approaches. You will learn how to communicate with others to share information, respond to general inquiries, and obtain specific information.

You will also learn how to tailor your communication approaches to meet the needs of your audience and determine the most suitable methods for conveying and exchanging information. Finally, you will learn how to synthesize information and inputs to communicate an overarching storyline to multiple stakeholders.

By the end of this course, you will have the critical core skills necessary to communicate effectively with others, convey and exchange information, and build positive relationships with those around you. So why wait? Enroll in our Critical Core Skills (CCS) : Interacting with Others : Communication course today!

Start on
TBA
Duration
40 Hours
Program Fees
$1310

Transform your communication skills with our Critical Core Skills (CCS) : Interacting with Others : Communication course!

This comprehensive program is designed to help you develop the critical core skills necessary to effectively communicate with others. With three modules, you'll learn how to:

Module 1: Communicate with others to share information, respond to general inquiries, and obtain specific information

Module 2: Tailor your communication approaches to meet the needs of your audience and determine the most suitable methods for conveying and exchanging information

Module 3: Synthesize information and inputs to communicate an overarching storyline to multiple stakeholders.


By completing this course, you will have the critical core skills necessary to communicate effectively with others, tailor your communication approaches to meet the needs of your audience, and synthesize information to convey a clear and compelling message to multiple stakeholders.

Effective Communication for Workplace Operation (14 hours)

(Communication - Basic)

Learning Outcomes

Upon completion of this programme, learners will be able to:

  • A1: Identify appropriate communication channels to convey or exchange information
  • A2: Deploy listening techniques to engage with and understand the audience
  • A3: Ask questions to seek clarity when receiving information
  • A4: Present ideas using concise and clear language
  • A5: Implement verbal and non-verbal communication techniques to convey and receive information across communication channels
  • A6: Define desired outcomes for the exchange of information

Delivering the Right Business Communication Way (12 hours)

(Communication - Intermediate)

Learning Outcomes

Upon completion of this programme, learners will be able to:

  • A1: Analyse communication objectives, types of stakeholders and needs to determine communication priorities
  • A2: Evaluate communication objectives, styles, verbal and non-verbal signals to adapt communication approaches and channels
  • A3: Present information in a structured flow and format which is reflective of audience needs
  • A4: Determine relevant information and visualisation techniques to share and convey a persuasive viewpoint
  • A5: Adapt communication approaches continuously to respond to audience reactions
  • A6: Analyse information exchanged to identify communication gaps
  • A7: Encourage two-way interactions and seek feedback on communication approaches

Business Communication Skills (14 hours)

(Communication - Advanced)

Learning Outcomes

Upon completion of this programme, learners will be able to:

  • A1: Evaluate stakeholder dynamics and context to establish communication objectives and principles
  • A2: Synthesise various information sources and communication objectives to create a persuasive storyline
  • A3: Anticipate responses from stakeholders to adapt approaches appropriately
  • A4: Manage sensitive communications with discretion and tact
  • A5: Evaluate different stakeholder viewpoints to determine appropriate negotiation strategies
  • A6: Establish alignment between diverse stakeholders with differing viewpoints to achieve constructive outcomes
  • A7: Evaluate emerging communication channels and tools to define adoption opportunities

Basic Level

  • Age Group: 25 years old to 65 years old
  • Target Audience: Non-PMET, Young School Leavers, Senior/ Retirees, New Workforce Entrants
  • Educational Background: N/O Level, NITEC
  • Literacy Level: WPLN Level 3
  • Working Experience: 1 year
  • Job Role/s: Non PMET, Service Ambassador, Office Workers, Internal Operational (e.g. Operations, IT, Accounting, Etc.)

Intermediate Level

  • Age Group: 25 years old to 65 years old
  • Target Audience: PMET, New Graduates
  • Educational Background: A' Level, Diploma (Polytechnic/ PEI)
  • Literacy Level: WPLN Level 4
  • Working Experience: 3 years
  • Job Role/s: Executives, Assistant Manager, Team Leader

Advanced Level

  • Age Group: 30 years old to 65 years old
  • Target Audience: PMET
  • Educational Background: Diploma (Poly/PEI), Degree, Professional Qualification
  • Literacy Level: WPLN Level 5
  • Working Experience: 8 years
  • Job Role/s: Senior Manager, Professionals, Entrepreneur, C-Suites

Micro-learning facilitated session, embedded with Coaching and Asynchronous contents

Basic Level: S$340

Intermediate Level: S$420

Advanced Level: S$550

*All prices are exclusive of 8% GST. GST are based on full course fees, before SSG funding.

KEY Facilitators
Paulynn Tan
Associate Trainer

Paulynn has a Masters of Art in Educational Management from the National Institute of Education. Her core strengths lie in business communication and pedagogy. She possesses an Advanced Certificate in Training and Assessment (ACTA).

Irene Wee
Associate Trainer

A former Singapore Armed Forces Human Resource practitioner, Irene is backed with 30 years of experience covering the HR value chain and operations. Her critical strengths lie in effective communication skills, strong interpersonal relationships, coaching and counselling, strategy planning and management, process re-engineering, operations management, leadership and management, decision-making. She has a Masters of Training and Development from Griffiths University and a Masters of Business Administration from University of Western Australia. She is also ACTA certified.

Steven Seek
Associate Trainer

Steven has more than 30 years' experience in senior management and consulting, coaching, and training. He is passionate about helping people achieve success in different seasons of their personal and professional lives. Believe everyone has talents and potential. His key skills are in strategic planning and business execution as well as leadership and people management. Steven holds a Bachelor of Science (Economics) from the University of London, and is ACTA certified.

William Chua
Associate Trainer

Armed with 20 years of classroom experience with adult learners, William has a Master in Business Administration from Anglia Ruskin University, UK and Advanced Certification in Training & Assessment (ACTA). He is also a Master Enneagram Executive Coach and an NLP Master Practitioner. His core competencies are in service management, entrepreneurship and leadership.

John Seow
Associate Trainer

John has a passion to help people and organizations become more effective. He has developed, designed, and delivered effectively programs related to Supervisory, Managerial and Leadership skills, Performance Management, Change Management, Influencing & Coaching Skills, Communication & Interpersonal Skills, Consulting & Facilitation Skills, Train-the-Trainer & Presentation Skills, Personal Effectiveness and Team Building. John has a Master of Business Administration from University of Southern Queensland and is ACTA certified

FAQs
Questions? Check the frequently asked questions below.

For face-to-face class, a hard copy learner’s guide will be given, for L1 and L3 modules. For L4 and L5 modules, materials are available in TVI Online (Learning Management Systems).


Our course consultant will advise you if you need to bring along a laptop. You also have the option to loan a laptop from us for the duration of the course. You may also want to bring along a jacket in case the room gets cold.

For online classes, do ensure you have a functional laptop and have Zoom installed prior to class.

You are required to have basic computer navigational skills such as opening and closing, dragging and dropping, copying and pasting of files.

In partnership with Fish4Talents, Training Vision Institute's subsidiary for career coaching and talent solutions provider, we will provide learners exclusive career coaching upon completion of modules.

Yes, we have funding available for self-sponsored (individuals) - up to 50% or 70% funding, and company-sponsored (SME or Non-SME). For more information, you may visit here.

https://trainingvision.edu.sg/faqs/

You can sign up for this course through this link. Once you have registered for the course, our course consultant will follow up with you via email regarding your course registration.

https://trainingvision.edu.sg/contact-us/

Once you have registered for the course, you will receive a detailed step-by-step user guide on how to claim your SkillsFuture Credit. Our course consultant will be able to assist you if you require any help along the way.

If you are still unsure whether this course is suitable for you, please leave your contact details here. A course consultant will get in touch with you to recommend the appropriate course(s) based on your learning objectives.

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