Module 1: Apply System Thinking in Problem Solving and Decision Making

On completion of this module, learner will be able to identify and examine causes of performance deficiency and their impact on systems and resources, manage team dynamics in group discussion to identify root causes(s), and apply problem solving and decision-making tools and techniques to address performance deficiency with applied System Thinking tools, approaches and processes.

Module 2: Contribute Towards A Learning Organisation

On completion of this module, learner will be able to identify, examine and analyze employability issues for self and the organisation in the local and global contexts, and contribute to the development of a learning organisation that can operate effectively in the knowledge-based economy as well as adapt to change and diversity.

Module 3: Lead Workplace Communications

Upon completion of the module, the students will gain the confidence in engaging business leaders in discussions about their business needs, and then taking the conversation back to HR team members to create a HR strategy that is aligned to and supports the business.

Module 4: Manage Workplace Challenge

Upon completion of the module, the students will gain the confidence in engaging business leaders in discussions about their business needs, and then taking the conversation back to HR team members to create a HR strategy that is aligned to and supports the business.

Module 5: Manage a Virtual Team

The aims of this module are to provide learner with the analytical skill to determine the need for virtual and workplace team collaboration in achieving organisational goals and objectives. Intended goals, objectives and infrastructure to operationalize virtual and/or physical collaboration will be covered. Skills in fostering cohesion, commitment and performance among virtual and/or physical team members towards common goals and objectives will also be taught.

Module 6: Strategize Service Operation

This module covers knowledge and application skills required to plan for and support organisation’s service operations. It involves the development of an operations strategy, planning of processes and infrastructure required to support service operations and assessment of the organisation’s resource capacity. It also involves the development of performance indicators to measure performance and improve service operations efficiency as well as planning for business continuity.

Module 7: Drive Service Quality And Customer Satisfaction

The “DRIVE Service Quality and Customer Satisfaction” module covers knowledge and application skills in assessment of service quality and customer satisfaction levels within an organisation. This involves identification of relevant benchmark criteria and key performance indicators to monitor and manage customer information for service excellence.

Module 8: Drive Customer Loyalty

This module covers the knowledge and application skills to enhance customer loyalty. This involves the development of customer loyalty strategies, evaluating the impact of the strategies and recommending changes to service operations plans that may have an impact on customer loyalty

Academic Admissions Criteria

• Relevant Diplomas from other recognised local/overseas polytechnics or other Private Education Institutes ( with an entry requirement of 12 years of formal education); and
• Applicants must be of age 18 and above.

Language Requirements:

• At least a C6 pass for English (EL1) at GCE ‘O’ Levels or equivalent; or
• Achieve a minimum band of 5.5 in IELTS or equivalent; or
• WPLN Level 6 or above.

Other qualifications can be considered for entry if they are deemed to be equivalent and will have to be approved by Director CAD in TV"

Each level may be assessed by any combination of written assessment, projects and oral interviews.

The mode of delivery will be a combination of lectures, workshops, group discussions, individual activities, experiential learning with a 1:20 teacher and student ratio.

Full Course Fee*
TBC

*All prices are inclusive of 8% GST. GST are based on full course fees, before SSG funding.

**Current prevailing SkillsFuture Singapore (SSG) funding applies to Singapore Citizens or Singapore Permanent Residents. Please refer to SSG Training Grants Incentives website for the latest information.

1. Singaporeans and Permanent Residents have to meet the following conditions to be eligible for SSG fund, failing which the participant will be liable to pay the full course fees to Training Vision Institute.

a) Met minimum 75% in attendance and in E-learning hours

b) Qualify as Competent in all WSQ Assessments

c) Met other SSG eligibility criteria

2. Singapore Citizens can use their SkillsFuture Credit (SFC) to offset the course fee after subsidies.

3. Participant with Post-Secondary Education Account (PSEA) can apply to use the PSEA fund for the course fee.

4. Fee Protection Scheme (FPS) are not included. A non-refundable application fee of $54 for local students and $216 for international students will apply.

5. SkillsFuture Singapore course funding level has been revised from 1st January 2022. For complete information please visit SSG website or download the information here. Please speak to our Course Consultants to confirm your course fees.