Advanced Diploma In Business Innovation And Operations

This Advanced Diploma in Business Innovation & Operations equips students with skills and knowledge to achieve service excellence in the business world. Students will gain expertise in applying systems thinking, leading workplace communication, managing workplace challenges and virtual teams, strategising service operations, driving service quality, customer satisfaction and loyalty. They will also contribute towards a learning organization, promoting continual growth, development and adaptation to the ever-changing industry standards. This program is ideal for individuals looking to enhance their business operations acumen, management and leadership skills, and strengthen their ability to manage service teams, achieve organisational objectives, and drive customer satisfaction and loyalty.

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Part-Time (9 months) / Full-Time (6 months)
Programme Fees

The Advanced Diploma in Business Innovation And Operations equips learners with essential knowledge and skills to manage a variety of workplace challenges. This program consists of 8 modules, including applying system thinking in problem solving, contributing towards a learning organization, leading workplace communications, managing workplace challenges, managing a virtual team, strategising service operation, driving service quality and customer satisfaction, and driving customer loyalty.

Upon completion, learners will have the ability to identify, examine, and analyse employability issues for themselves and their organization, develop an operations strategy, plan processes and infrastructure, develop performance indicators, and enhance customer loyalty. With this comprehensive program, learners will gain confidence and skills to foster a positive work environment and achieve service excellence.

Module 1: Apply System Thinking in Problem Solving and Decision Making

On completion of this module, learner will be able to identify and examine causes of performance deficiency and their impact on systems and resources, manage team dynamics in group discussion to identify root causes(s), and apply problem solving and decision-making tools and techniques to address performance deficiency with applied System Thinking tools, approaches and processes.

Module 2: Contribute Towards A Learning Organisation

On completion of this module, learner will be able to identify, examine and analyze employability issues for self and the organisation in the local and global contexts, and contribute to the development of a learning organisation that can operate effectively in the knowledge-based economy as well as adapt to change and diversity.

Module 3: Lead Workplace Communications

Upon completion of the module, the students will gain the confidence in engaging business leaders in discussions about their business needs, and then taking the conversation back to HR team members to create a HR strategy that is aligned to and supports the business.

Module 4: Manage Workplace Challenge

Upon completion of the module, the students will gain the confidence in engaging business leaders in discussions about their business needs, and then taking the conversation back to HR team members to create a HR strategy that is aligned to and supports the business.

Module 5: Manage a Virtual Team

The aims of this module are to provide learner with the analytical skill to determine the need for virtual and workplace team collaboration in achieving organisational goals and objectives. Intended goals, objectives and infrastructure to operationalize virtual and/or physical collaboration will be covered. Skills in fostering cohesion, commitment and performance among virtual and/or physical team members towards common goals and objectives will also be taught.

Module 6: Strategize Service Operation

This module covers knowledge and application skills required to plan for and support organisation’s service operations. It involves the development of an operations strategy, planning of processes and infrastructure required to support service operations and assessment of the organisation’s resource capacity. It also involves the development of performance indicators to measure performance and improve service operations efficiency as well as planning for business continuity.

Module 7: Drive Service Quality And Customer Satisfaction

The “DRIVE Service Quality and Customer Satisfaction” module covers knowledge and application skills in assessment of service quality and customer satisfaction levels within an organisation. This involves identification of relevant benchmark criteria and key performance indicators to monitor and manage customer information for service excellence.

Module 8: Drive Customer Loyalty

This module covers the knowledge and application skills to enhance customer loyalty. This involves the development of customer loyalty strategies, evaluating the impact of the strategies and recommending changes to service operations plans that may have an impact on customer loyalty

Academic Admissions Criteria

  • Relevant Diplomas from other recognised local/overseas polytechnics or other Private Education Institutes ( with an entry requirement of 12 years of formal education); and
  • Applicants must be of age 18 and above.

Language Requirements:

  • At least a C6 pass for English (EL1) at GCE ‘O’ Levels or equivalent; or
  • Achieve a minimum band of 5.5 in IELTS or equivalent; or
  • WPLN Level 6 or above.

Other qualifications can be considered for entry if they are deemed to be equivalent and will have to be approved by Director CAD in TV"

Each level may be assessed by any combination of written assessment, projects and oral interviews.

The mode of delivery will be a combination of lectures, workshops, group discussions, individual activities, experiential learning with a 1:20 teacher and student ratio.

Full Course Fee*

*All prices are inclusive of 8% GST. GST are based on full course fees, before SSG funding.

**Current prevailing SkillsFuture Singapore (SSG) funding applies to Singapore Citizens or Singapore Permanent Residents. Please refer to SSG Training Grants Incentives website for the latest information.

1. Singaporeans and Permanent Residents have to meet the following conditions to be eligible for SSG fund, failing which the participant will be liable to pay the full course fees to Training Vision Institute.

a) Met minimum 75% in attendance and in E-learning hours

b) Qualify as Competent in all WSQ Assessments

c) Met other SSG eligibility criteria

2. Singapore Citizens can use their SkillsFuture Credit (SFC) to offset the course fee after subsidies.

3. Participant with Post-Secondary Education Account (PSEA) can apply to use the PSEA fund for the course fee.

4. Fee Protection Scheme (FPS) are not included. A non-refundable application fee of $54 for local students and $216 for international students will apply.

5. SkillsFuture Singapore course funding level has been revised from 1st January 2022. For complete information please visit SSG website or download the information here. Please speak to our Course Consultants to confirm your course fees.

Questions? Check the frequently asked questions below.

Our course consultant will advise you if you need to bring along a laptop. You also have the option to loan a laptop from us for the duration of the course. You may also want to bring along a jacket in case the room gets cold.

For online classes, do ensure you have a functional laptop and have Zoom installed prior to class.

You are required to have basic computer navigational skills such as opening and closing, dragging and dropping, copying and pasting of files.

In partnership with Fish4Talents, Training Vision Institute's subsidiary for career coaching and talent solutions provider, we will provide learners exclusive career coaching upon completion of modules.

Yes, we have funding available for self-sponsored (individuals) - up to 50% or 70% funding, and company-sponsored (SME or Non-SME). For more information, you may visit here.

You can sign up for this course through this link. Once you have registered for the course, our course consultant will follow up with you via email regarding your course registration.

Once you have registered for the course, you will receive a detailed step-by-step user guide on how to claim your SkillsFuture Credit. Our course consultant will be able to assist you if you require any help along the way.

If you are still unsure whether this course is suitable for you, please leave your contact details here. A course consultant will get in touch with you to recommend the appropriate course(s) based on your learning objectives.


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    Swiss School of Management Academic Pathways MBA and DBA

    Swiss School Of Management (SSM) is pleased to collaborate with Training Vision Institute (TVI) to offer a FIRST ever practice based through train MBA to DBA Education pathway. We are pleased to be able to provide high quality post graduate Higher Education for experienced adult learners and business professionals and entrepreneurs with TVI, a well established and distinguished 31 year old Higher Learning Institution and a leading Continuing Education and Training Provider in the Adult Education learning space.

    Disclaimer: Please note that this academic program is not affiliated with TVI, and enrolling in this course does not constitute registration for any of TVI’s products or services. It is important to clarify that TVI is not involved in the student recruitment nor the delivery of this course.

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