Module 1: Apply Systems Thinking to Problem Solving & Decision Making
On completion of this module, learner will be able to identify and examine causes of performance deficiency and their impact on systems and resources, manage team dynamics in group discussion to identify root causes(s), and apply problem solving and decision-making tools and techniques to address performance deficiency with applied System Thinking tools, approaches and processes.
Module 2: Contribute towards a Learning Organization
On completion of this module, learner will be able to identify, examine and analyze employability issues for self and the organisation in the local and global contexts, and contribute to the development of a learning organisation that can operate effectively in the knowledge-based economy as well as adapt to change and diversity.
Module 3: Lead workplace Communication
Upon completion of the module, the students will gain the confidence in engaging business leaders in discussions about their business needs, and then taking the conversation back to HR team members to create a HR strategy that is aligned to and supports the business.
Module 4: Manage Workplace Challenge
Upon completion of the module, the students will gain the confidence in engaging business leaders in discussions about their business needs, and then taking the conversation back to HR team members to create a HR strategy that is aligned to and supports the business.
Module 5: Manage a Virtual Team
The aims of this module are to provide learner with the analytical skill to determine the need for virtual and workplace team collaboration in achieving organisational goals and objectives. Intended goals, objectives and infrastructure to operationalize virtual and/or physical collaboration will be covered. Skills in fostering cohesion, commitment and performance among virtual and/or physical team members towards common goals and objectives will also be taught.
Module 6: Optimise Workforce for Service Excellence (HR)
Upon completion of the module, the students will gain the confidence in engaging business leaders in discussions about their business needs, and then taking the conversation back to HR team members to create a HR strategy that is aligned to and supports the business.
Module 7: Evaluate Organization for Service Excellence (HR)
The course aims to impart knowledge and application skills in managing the organization’s business excellence journey in a holistic and integrated manner. It includes planning for business excellence, assessing the organization’s level of business excellence, managing improvements for business excellence as well as sustaining business excellence.
Module 8: Strategize Workforce for Service Excellence (HR)
The “Strategise Workforce for Service Excellence” module addresses knowledge and application skills to manage the service workforce within the organisation. It involves establishing the organisation’s talent management strategy for the service workforce, developing strategies to enhance productivity and engage staff.
