Module 1: Apply Systems Thinking to Problem Solving & Decision Making

On completion of this module, learner will be able to identify and examine causes of performance deficiency and their impact on systems and resources, manage team dynamics in group discussion to identify root causes(s), and apply problem solving and decision-making tools and techniques to address performance deficiency with applied System Thinking tools, approaches and processes.

Module 2: Contribute towards a Learning Organization

On completion of this module, learner will be able to identify, examine and analyze employability issues for self and the organisation in the local and global contexts, and contribute to the development of a learning organisation that can operate effectively in the knowledge-based economy as well as adapt to change and diversity.

Module 3: Lead workplace Communication

Upon completion of the module, the students will gain the confidence in engaging business leaders in discussions about their business needs, and then taking the conversation back to HR team members to create a HR strategy that is aligned to and supports the business.

Module 4: Manage Workplace Challenge

Upon completion of the module, the students will gain the confidence in engaging business leaders in discussions about their business needs, and then taking the conversation back to HR team members to create a HR strategy that is aligned to and supports the business.

Module 5: Manage a Virtual Team

The aims of this module are to provide learner with the analytical skill to determine the need for virtual and workplace team collaboration in achieving organisational goals and objectives. Intended goals, objectives and infrastructure to operationalize virtual and/or physical collaboration will be covered. Skills in fostering cohesion, commitment and performance among virtual and/or physical team members towards common goals and objectives will also be taught.

Module 6: Optimise Workforce for Service Excellence (HR)

Upon completion of the module, the students will gain the confidence in engaging business leaders in discussions about their business needs, and then taking the conversation back to HR team members to create a HR strategy that is aligned to and supports the business.

Module 7: Evaluate Organization for Service Excellence (HR)

The course aims to impart knowledge and application skills in managing the organization’s business excellence journey in a holistic and integrated manner. It includes planning for business excellence, assessing the organization’s level of business excellence, managing improvements for business excellence as well as sustaining business excellence.

Module 8: Strategize Workforce for Service Excellence (HR)

The “Strategise Workforce for Service Excellence” module addresses knowledge and application skills to manage the service workforce within the organisation. It involves establishing the organisation’s talent management strategy for the service workforce, developing strategies to enhance productivity and engage staff.

Academic Admissions Criteria

• Relevant Diplomas from other recognised local/overseas polytechnics or other Private Education Institutes ( with an entry requirement of 12 years of formal education); and
• Applicants must be of age 18 and above.

Language Requirements:

• At least a C6 pass for English (EL1) at GCE ‘O’ Levels or equivalent; or
• Achieve a minimum band of 5.5 in IELTS or equivalent; or
• WPLN Level 6 or above.

Other qualifications can be considered for entry if they are deemed to be equivalent and will have to be approved by Director CAD in TV"

Each level may be assessed by any combination of written assessment, projects and oral interviews.

The mode of delivery will be a combination of lectures, workshops, group discussions, individual activities, experiential learning with a 1:20 teacher and student ratio.

Full Course Fee*

*All prices are inclusive of 8% GST. GST are based on full course fees, before SSG funding.

**Current prevailing SkillsFuture Singapore (SSG) funding applies to Singapore Citizens or Singapore Permanent Residents. Please refer to SSG Training Grants Incentives website for the latest information.

1. Singaporeans and Permanent Residents have to meet the following conditions to be eligible for SSG fund, failing which the participant will be liable to pay the full course fees to Training Vision Institute.

a) Met minimum 75% in attendance and in E-learning hours

b) Qualify as Competent in all WSQ Assessments

c) Met other SSG eligibility criteria

2. Singapore Citizens can use their SkillsFuture Credit (SFC) to offset the course fee after subsidies.

3. Participant with Post-Secondary Education Account (PSEA) can apply to use the PSEA fund for the course fee.

4. Fee Protection Scheme (FPS) are not included. A non-refundable application fee of $54 for local students and $216 for international students will apply.

5. SkillsFuture Singapore course funding level has been revised from 1st January 2022. For complete information please visit SSG website or download the information here. Please speak to our Course Consultants to confirm your course fees.