Service Excellence for Champions is designed for service coaches, trainers, supervisors, and managers operating in the different service industry sectors. If you are in a leadership role in the service sector, this programme will cultivate your skills and competencies to effectively nurture and supervise your team towards achieving service excellence.

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Face-to-Face Class
145 Hours
Programme Fees
$ 2,246.40
(Up to 90% SSG Subsidy)

Training Vision Institute is pleased to offer the Service Excellence for Champions, a short programme dedicated for the leaders in the service industry.

This programme is composed of modules focusing on grooming service coaches to be role models to new entrants. It will guide you in cultivating your skills in coaching and relationship management, as well as your ability to establish customer relationships and manage service operations and performance.

The foundation for building customer loyalty and extraordinary customer experience is a corporate culture and mode of operation centred on excellent service standards. Through this programme, you will be able to equip yourself with the skills that organisations look for to help them succeed.

This course contains 8 modules which may be completed in a total of 145 hours.

Upon completion of each module, a Statement of Attainment (SOA) will be awarded by SSG.

Module 1: Service Excellence for Champions

Course Ref. No.: TGS-2019504446
Eligible for Claim Period: 01 Oct 2020 - 28 Jul 2023

Build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.

Module 2: Service Planning and Implementation for Champions
Course Ref. No.: TGS-2019504443
Eligible for Claim Period: 01 Oct 2020 - 29 Jul 2023

Manage service operations in accordance to organizational guidelines to achieve service excellence.

Module 3: Service Leadership for Champions
Course Ref. No.: TGS-2019504448
Eligible for Claim Period: 01 Oct 2020 - 30 Jul 2023

Role model the service vision of an organisation and encourage service excellence.

Module 4: Service Information and Results for Champions
Course Ref. No.: TGS-2019504447
Eligible for Claim Period: 01 Oct 2020 - 28 Jul 2023

Manage service quality and customer satisfaction in an organization and monitor service performance levels.

Module 5: Service Coaching for Champions
Course Ref. No.: TGS-2019504441
Eligible for Claim Period: 01 Oct 2020 - 05 Aug 2023

Coach individuals for service performance to close service gaps and monitor the progress of individuals for improvements in service performance.

Module 6: People and Relationship Management for Champions
Course Ref. No.: TGS-2019504444
Eligible for Claim Period: 01 Oct 2020 - 29 Jul 2023

Role model the service vision of an organisation and encourage service excellence.

Module 7: Service Information and Results for Ambassadors
Course Ref. No.: TGS-2019504445
Eligible for Claim Period: 01 Oct 2020 - 29 Jul 2023

Acquire information and developing networks relevant to an organization’s industry

Module 8: NICF - Customer Experience Management (SF) (Synchronous e-learning)
Course Ref. No.: TGS-2019504296
Eligible for Claim Period: 01 Sep 2019 - 31 Aug 2023

Analyse implications of customer profiles, requirements and buying patterns on organisation’s marketing strategy, and propose customer engagement initiatives.

Basic English Proficiency (WPL4 and above)

The mode of delivery will be classroom sessions. The method of assessment will be open book written and oral assessments.

Full Course Fee*

$$ 2,246.40

Up to 50% SSG Subsidy** (Singaporean 21 to 39 years old or Permanent Residents)

Up to 70% SSG Subsidy** (Singaporean aged 40 years old & above)

*All prices are inclusive of 8% GST. GST are based on full course fees, before SSG funding.

**Current prevailing SkillsFuture Singapore (SSG) funding applies to Singapore Citizens or Singapore Permanent Residents. 
Please refer to SSG Training Grants Incentives website for the latest information.

1. Singaporeans and Permanent Residents have to meet the following conditions to be eligible for SSG fund, failing which the 
participant will be liable to pay the full course fees to Training Vision Institute.

a) Met minimum 75% in attendance and in E-learning hours

b) Qualify as Competent in all WSQ Assessments

c) Met other SSG eligibility criteria

2. Singapore Citizens can use their SkillsFuture Credit (SFC) to offset the course fee after subsidies.
3. Participant with Post-Secondary Education Account (PSEA) can apply to use the PSEA fund for the course fee.
4. Fee Protection Scheme (FPS) are not included. A non-refundable application fee of $53.50 for local students and $214 for international students will apply.

5. SkillsFuture Singapore course funding level has been revised from 1st January 2022. For complete information please visit SSG website or download the information here. Please speak to our Course Consultants to confirm your course fees.

Commencement Date

Questions? Check the frequently asked questions below.

For face-to-face class, a hard copy learner’s guide will be given, for L1 and L3 modules. For L4 and L5 modules, materials are available in TVI Online (Learning Management Systems).

Our course consultant will advise you if you need to bring along a laptop. You also have the option to loan a laptop from us for the duration of the course. You may also want to bring along a jacket in case the room gets cold.

For online classes, do ensure you have a functional laptop and have Zoom installed prior to class.

You are required to have basic computer navigational skills such as opening and closing, dragging and dropping, copying and pasting of files.

In partnership with Fish4Talents, Training Vision Institute's subsidiary for career coaching and talent solutions provider, we will provide learners exclusive career coaching upon completion of modules.

Yes, we have funding available for self-sponsored (individuals) - up to 50% or 70% funding, and company-sponsored (SME or Non-SME). For more information, you may visit here.

You can sign up for this course through this link. Once you have registered for the course, our course consultant will follow up with you via email regarding your course registration.

Once you have registered for the course, you will receive a detailed step-by-step user guide on how to claim your SkillsFuture Credit. Our course consultant will be able to assist you if you require any help along the way.

If you are still unsure whether this course is suitable for you, please leave your contact details here. A course consultant will get in touch with you to recommend the appropriate course(s) based on your learning objectives.


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