Module 1: Service Leadership For Ambassadors 服 务领导力大使

Course Ref. No.: TGS-2019504434
Eligible for Claim Period: 01 Jun 2020 - 29 Jul 2023

Align your performance and service delivery along the organisation's vision, mission and values

通一服务与公司的远景，使命和价值

Module 2: Service Excellence For Ambassadors 卓越服务大使
Course Ref. No.: TGS-2019504440
Eligible for Claim Period: 01 Oct 2020 - 25 Sep 2023

Create a winning impression and develop effective communication to ease customer relations

创建一个成功的型像，发展和客户的有效沟通

Module 3: Service Planning and Implementation For Ambassadors 服务规划和实施大使
Course Ref. No.: TGS-2019504435
Eligible for Claim Period: 01 Oct 2020 - 06 Aug 2023
Identify and recognise your role in the organisational process of operational excellence

识别自己在机构卓越运营中的角色

Module 4: Service Challenges For Ambassadors 服务挑战大使
Course Ref. No.: TGS-2019504439
Eligible for Claim Period: 01 Oct 2020 - 30 Jul 2023

Learn to maximise the varying needs and expectations of customers while optimising resources

学会最大限度地为客户的不同需求和期望服 务，同时优化资源

Module 5: People and Relationship Management For Ambassadors 管理人际关系大使
Course Ref. No.: TGS-2019504436
Eligible for Claim Period: 01 Oct 2020 - 30 Jul 2023

Apply emotional intelligence to diversified and inclusive interactions and challenges

多元化和包容性的互动和应用情商

Module 6: Engage in Service Innovation Initiatives (SF) 从事服务创新举措
Course Ref. No.: TGS-2019504438
Eligible for Claim Period: 01 Oct 2020 - 30 Jul 2023

Align service gaps with service innovation ideas to create breakthroughs within the organisation and industry

对准服务创新理念服务差距，创建组织和行业 内的突破

Module 7: Customer Experience Management For Ambassadors 管理客户体验大使
Course Ref. No.: TGS-2019504437
Eligible for Claim Period: 01 Oct 2020 - 30 Jul 2023

Use the right communication and engagement technique via various platforms to create an impression that lasts.

Basic English Proficiency (WPL3 and above)

Role Play 角色扮演

Learn to smile, greet, welcome customers and develop good service attitude.

学习如何在保持良好的服务态度之余向客人微笑、问候、以示欢迎和更多技巧

Board Games 棋盘游戏

Get creative with board games that help students understand the impact that their role and actions have on a company’s service vision.

通过创意棋盘游戏充分了解您所扮演的角色对公司服务愿景贡献到底具有何等重要性和影响力

Service in Action 以行动证明服务

Students demonstrate serving one another and give constructive feedback on how to improve the customer service experience.

与其他参与者一起进行服务模拟尝试，并彼此提供建设性的反馈，以增强您对客户服务体验的了解

Personal Grooming 个人形象

Take an active role in ‘Project Runway’ through good grooming and presenting a professional appearance.

积极参与‘Project Runway’，掌握打造专业形象的技巧

Experiential Learning 商场学习之旅

‘Shop’ for ideas and spot service innovations in malls.

通过课程中的商场学习之旅探索及发现服务创新

Assessments will be in the form of written examination.

Full Course Fee*


$2,226.60


Up to 50% SSG Subsidy** (Singaporean 21 to 39 years old or Permanent Residents)
$1,185.60

Up to 70% SSG Subsidy** (Singaporean aged 40 years old & above)
$769.60

*All prices are inclusive of 8% GST. GST are based on full course fees, before SSG funding.

**Current prevailing SkillsFuture Singapore (SSG) funding applies to Singapore Citizens or Singapore Permanent Residents. 
Please refer to SSG Training Grants Incentives website for the latest information.

1. Singaporeans and Permanent Residents have to meet the following conditions to be eligible for SSG fund, failing which the 
participant will be liable to pay the full course fees to Training Vision Institute.

a) Met minimum 75% in attendance and in E-learning hours

b) Qualify as Competent in all WSQ Assessments

c) Met other SSG eligibility criteria

2. Singapore Citizens can use their SkillsFuture Credit (SFC) to offset the course fee after subsidies.
3. Participant with Post-Secondary Education Account (PSEA) can apply to use the PSEA fund for the course fee.
4. Fee Protection Scheme (FPS) are not included. A non-refundable application fee of $53.50 for local students and $214 for international students will apply.

5. SkillsFuture Singapore course funding level has been revised from 1st January 2022. For complete information please visit SSG website or download the information here. Please speak to our Course Consultants to confirm your course fees.

*所有价格均包含 7% 消费税。GST是基于SSG课程补贴前的全额学费来计算。
**新加坡精深技能发展局 (SSG) 课程津贴适用于新加坡公民或新加坡永久居民。请参阅 SSG Training Grants Incentives 网站了解最新信息。
1. 符合以下条件的新加坡公民和永久居民将有资格获得 SSG 课程津贴，未能满足以下条件的学员，将有责任向 Training Vision Institute 支付全额课程费用。
a) 出勤率和在线学习时间至少达到 75%
b) 在所有 WSQ 评估中获得合格资格
c) 满足其他 SSG 课程资格标准
2. 新加坡公民可以使用 SkillsFuture Credit (SFC) 来抵消补贴后的课程费用。
3. 拥有PSEA的学员， 可申请使用PSEA支付课程费用。
4. 从 2022 年 1 月 1 日起，新加坡精深技能发展局 (SSG) 课程津贴已经调整。有关调整的细节，请访问 SSG 网站或在此处下载信息。 请与我们的课程顾问联系以确认您的课程费用。