Service Leadership for Leaders
Lead a team to deliver service excellence aligned with the organization’s customer-focused strategy. Promote a customer-centric environment, analyze team performance, and develop leadership for continuous improvement.
SSG Subsidy, SFC, UTAP
Classroom
19 Hrs
$818 (Before Subsidy)
About the Course
The "Service Information and Results for Champions" course is designed to help professionals recognize and achieve their organization's service standards for attaining service excellence. Over 16 hours, this course focuses on assessing gaps between actual service performance and the organization's standards, communicating performance levels, motivating teams, and monitoring the effectiveness of actions taken to ensure continuous improvement in service delivery.
Participants will begin by understanding the importance of the organization's service standards and the concept of Service-Dominant Logic. The course will then delve into assessing gaps in service performance, providing practical tools and techniques to identify areas needing improvement. Learners will explore effective communication strategies to convey service performance levels and motivate their teams towards achieving service excellence.
Additionally, the course covers monitoring and evaluating the effectiveness of actions taken to improve service performance, ensuring that adjustments can be made as needed for continuous improvement. Through interactive lectures, group discussions, case studies, and practical exercises, participants will gain hands-on experience and feedback, enabling them to apply their learning effectively in their professional settings.
At the End of the Course, Learners Will Be Able To
Recognize the roles and responsibilities of a leader in operationalizing organizational vision, mission, and values.
Demonstrate key leadership characteristics.
Engage teams in aligning with the organization’s core principles.
Promote a customer-centric environment.
Influence teams to achieve service excellence.
Apply techniques to foster a customer-focused culture.
Monitor team performance effectively.
Analyze team performance to identify improvement opportunities.
Develop follow-up actions for performance enhancement.
Drive continuous improvement in service delivery.
Course Content
Introduction to Leadership Roles and Responsibilities
Characteristics of Effective Leaders
Operationalizing Vision, Mission, and Values
Promoting a Customer-Centric Environment
Techniques for Influencing Team Performance
Methods to Achieve Service Excellence
Monitoring Team Performance
Analyzing Team Performance
Identifying Follow-Up Actions for Improvement
Continuous Improvement in Service Delivery
Your Path to Practical Skills
Enhance your leadership skills with our "Service Leadership for Leaders" course. This practical program provides the tools and techniques needed to align team activities with organizational values, promote a customer-centric environment, and analyze team performance. Through real-world applications and interactive sessions, you'll learn to influence team behavior, drive service excellence, and identify opportunities for improvement. Whether you're an established leader or aspiring to a leadership role, this course equips you with the skills required to lead your team to success and achieve organizational goals.
Prerequisites
No prerequisites are required. This course is suitable for leaders and managers across various industries seeking to enhance their service leadership skills.
Who Should Attend This Course?
Managers seeking to improve leadership capabilities.
Team leaders focused on driving service excellence.
Customer service professionals aiming to lead effectively.
Aspiring leaders preparing for managerial roles.
Anyone interested in mastering service leadership strategies.
Organisation Benefit Taking This Course
Organizations will benefit from leaders who can align team activities with organizational values, promote customer-centric environments, and continuously improve service performance, leading to enhanced customer satisfaction and operational efficiency.
Individual Benefit Taking This Course
Individuals will gain essential leadership skills, enabling them to operationalize organizational values, influence team performance, and drive service excellence, enhancing their career prospects in leadership roles.
Career Opportunity After Completing the Course
Service Leader
Customer Service Manager
Team Leader
Operations Manager
Quality Assurance Manager
Service Excellence Coordinator
Ready to Get Started?
Enhance your leadership skills and drive service excellence within your team. Sign up now to master the techniques needed for effective service leadership and achieve organizational success!
What You'll Get?
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Expert-Led Instruction: Learn from experienced professionals.
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Hands-On Projects: Apply your knowledge in real-world scenarios.
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Certification: Receive a certificate upon completion to showcase your skills.
Sign Up Today and Transform Your Future!
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