Service Leadership for Ambassadors

Identify and align with your organization's service vision, mission, and values. Demonstrate service delivery, monitor performance, and support the organization's goals through personal alignment and role understanding.

SSG Subsidy, SFC

Classroom

08 Hrs

$160 (Before Subsidy)

TGS-2019504434

About the Course

The "Service Information and Results for Champions" course is designed to help professionals recognize and achieve their organization's service standards for attaining service excellence. Over 16 hours, this course focuses on assessing gaps between actual service performance and the organization's standards, communicating performance levels, motivating teams, and monitoring the effectiveness of actions taken to ensure continuous improvement in service delivery.

Participants will begin by understanding the importance of the organization's service standards and the concept of Service-Dominant Logic. The course will then delve into assessing gaps in service performance, providing practical tools and techniques to identify areas needing improvement. Learners will explore effective communication strategies to convey service performance levels and motivate their teams towards achieving service excellence.

Additionally, the course covers monitoring and evaluating the effectiveness of actions taken to improve service performance, ensuring that adjustments can be made as needed for continuous improvement. Through interactive lectures, group discussions, case studies, and practical exercises, participants will gain hands-on experience and feedback, enabling them to apply their learning effectively in their professional settings.

At the End of the Course, Learners Will Be Able To

Identify with their organization’s service vision, mission, and values.
Align personal vision and values with organizational goals.
Demonstrate service delivery in alignment with the VMSV.
Monitor their performance to support the organization’s VMSV.
Understand the components of corporate culture.
Differentiate between espoused and operational values.
Identify key audiences they serve.
Create consistent service touchpoints.
Foster peer and team support for the organization’s VMSV.
Identify ways to improve performance and competence.

Course Content

Introduction to Corporate Culture
Understanding Your Organization’s Vision, Mission, and Service Values
Espoused vs Operational Values
Aligning Personal Vision and Values with Organizational Goals
Creating an Identity that Supports the Organization
Understanding Your Role as a Service Personnel
Identifying Key Audiences
Demonstrating Service in Support of the VMSV
Creating Consistent Service Touchpoints
Monitoring and Improving Self-Performance

Your Path to Practical Skills

Elevate your role as a service ambassador with our "Service Leadership for Ambassadors" course. This practical program provides the knowledge and techniques needed to align your personal vision and values with your organization’s goals. Through real-world applications and interactive sessions, you'll learn to demonstrate service excellence, understand corporate culture, and monitor your performance to ensure it supports the organization’s vision, mission, and values. Whether you're a front-line staff member or aspiring to a leadership role, this course equips you with the skills required to excel in service delivery and support organizational success.

Prerequisites

No prerequisites are required. This course is suitable for all service personnel aiming to align their personal and professional goals with organizational values.

Who Should Attend This Course?

Front-line staff seeking to enhance their service delivery.
Customer service representatives aiming to align with organizational goals.
Team members wanting to understand and support corporate culture.
Aspiring leaders looking to develop service leadership skills.
Anyone interested in becoming a service ambassador within their organization.

Organisation Benefit Taking This Course

Organizations will benefit from employees who can align their personal vision with the company’s goals, ensuring consistent service delivery and fostering a culture that supports the organization’s vision, mission, and values.

Individual Benefit Taking This Course

Individuals will gain essential skills in aligning personal and organizational goals, demonstrating service excellence, and monitoring their performance, enhancing their ability to contribute positively to their organization.

Career Opportunity After Completing the Course

Customer Service Representative
Front-Line Staff
Brand Ambassador
Team Leader
Service Excellence Coordinator
Customer Experience Specialist

Ready to Get Started?

Elevate your service leadership skills and align your personal goals with organizational values. Sign up now to become a champion of service excellence and support your organization’s success!

What You'll Get?

Expert-Led Instruction: Learn from experienced professionals.
Hands-On Projects: Apply your knowledge in real-world scenarios.
Certification: Receive a certificate upon completion to showcase your skills.

Sign Up Today and Transform Your Future!

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