Service Information and Results for Champions
Recognize service standards' importance, assess performance gaps, communicate performance levels, motivate the team for excellence, and monitor the effectiveness of actions taken.
SSG Subsidy, SFC
Classroom
16 Hrs
$340 (Before Subsidy)
About the Course
The "Service Information and Results for Champions" course is designed to help professionals recognize and achieve their organization's service standards for attaining service excellence. Over 16 hours, this course focuses on assessing gaps between actual service performance and the organization's standards, communicating performance levels, motivating teams, and monitoring the effectiveness of actions taken to ensure continuous improvement in service delivery.
Participants will begin by understanding the importance of the organization's service standards and the concept of Service-Dominant Logic. The course will then delve into assessing gaps in service performance, providing practical tools and techniques to identify areas needing improvement. Learners will explore effective communication strategies to convey service performance levels and motivate their teams towards achieving service excellence.
Additionally, the course covers monitoring and evaluating the effectiveness of actions taken to improve service performance, ensuring that adjustments can be made as needed for continuous improvement. Through interactive lectures, group discussions, case studies, and practical exercises, participants will gain hands-on experience and feedback, enabling them to apply their learning effectively in their professional settings.
At the End of the Course, Learners Will Be Able To
Understand the importance of service standards in achieving service excellence.
Apply Service-Dominant Logic in service delivery.
Assess gaps between actual service performance and service standards.
Identify areas needing improvement in service performance.
Communicate service performance levels effectively.
Motivate teams to achieve service excellence.
Implement strategies for continuous improvement in service delivery.
Monitor service performance levels.
Evaluate the effectiveness of actions taken.
Make necessary adjustments for continuous improvement.
Course Content
Introduction to Service-Dominant Logic
Understanding Organisation’s Service Standards
Techniques for Assessing Service Performance Gaps
Effective Communication of Service Performance
Motivating Teams Towards Service Excellence
Strategies for Continuous Improvement in Service Delivery
Monitoring Service Performance Levels
Evaluating Effectiveness of Actions Taken
Case Studies on Service Excellence
Practical Exercises and Group Discussions
Your Path to Practical Skills
Enhance your ability to achieve service excellence with our "Service Information and Results for Champions" course. This hands-on course provides the tools and techniques needed to assess service performance, communicate effectively, motivate teams, and monitor improvement actions. Through real-world applications and interactive sessions, you'll learn to bridge the gap between actual performance and organizational standards, ensuring continuous improvement in service delivery. Whether you're a team leader or manager, this course equips you with the practical knowledge required to drive service excellence and achieve organizational success.
Prerequisites
No prerequisites are required. This course is suitable for all professionals involved in service delivery and performance management.
Who Should Attend This Course?
Team leaders seeking to improve service delivery.
Managers aiming to achieve service excellence.
Customer service professionals focused on performance improvement.
Quality assurance specialists.
Anyone interested in service performance management.
Organisation Benefit Taking This Course
Organizations will benefit from leaders who can assess service performance, motivate teams, and implement continuous improvement strategies, leading to enhanced service excellence and customer satisfaction.
Individual Benefit Taking This Course
Individuals will gain essential skills in service performance assessment, communication, and team motivation, enhancing their ability to drive service excellence and improve career prospects.
Career Opportunity After Completing the Course
Customer Service Manager
Quality Assurance Manager
Team Leader
Performance Improvement Specialist
Service Excellence Coordinator
Operations Manager
Ready to Get Started?
Elevate your service performance skills and achieve service excellence. Sign up now to take the first step towards improving service delivery and driving organizational success!
What You'll Get?
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Expert-Led Instruction: Learn from experienced professionals.
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Hands-On Projects: Apply your knowledge in real-world scenarios.
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Certification: Receive a certificate upon completion to showcase your skills.
Sign Up Today and Transform Your Future!
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