top of page

TRAININGVISION

Service Excellence for Ambassadors

Recognize and project a professional image, and demonstrate effective communication skills. Learn service-dominant logic, the impact of image, and methods to maintain a positive professional presence.

SSG Subsidy, SFC

Classroom

24 Hrs

$480 (Before Subsidy)

About the Course

The "Service Information and Results for Champions" course is designed to help professionals recognize and achieve their organization's service standards for attaining service excellence. Over 16 hours, this course focuses on assessing gaps between actual service performance and the organization's standards, communicating performance levels, motivating teams, and monitoring the effectiveness of actions taken to ensure continuous improvement in service delivery.


Participants will begin by understanding the importance of the organization's service standards and the concept of Service-Dominant Logic. The course will then delve into assessing gaps in service performance, providing practical tools and techniques to identify areas needing improvement. Learners will explore effective communication strategies to convey service performance levels and motivate their teams towards achieving service excellence.


Additionally, the course covers monitoring and evaluating the effectiveness of actions taken to improve service performance, ensuring that adjustments can be made as needed for continuous improvement. Through interactive lectures, group discussions, case studies, and practical exercises, participants will gain hands-on experience and feedback, enabling them to apply their learning effectively in their professional settings.

At the End of the Course, Learners Will Be Able To

  • Understand the concept of Service-Dominant Logic.

  • Recognize the impact of their professional image on the organization.

  • Project a positive and professional image in the workplace.

  • Align their professional persona with organizational guidelines.

  • Demonstrate effective communication skills.

  • Interact confidently with customers.

  • Handle customer inquiries and complaints professionally.

  • Foster positive customer relationships.

  • Enhance their overall professional presence.

  • Contribute to the organization's service excellence goals.

Course Content

  • Introduction to Service-Dominant Logic

  • The Impact of Professional Image on the Organization

  • Methods to Project a Positive Image

  • Aligning Image with Organizational Guidelines

  • Fundamentals of Effective Communication

  • Practicing Effective Communication Techniques

  • Handling Customer Interactions

  • Managing Customer Inquiries and Complaints

  • Building Positive Customer Relationships

  • Enhancing Professional Presence

Your Path to Practical Skills

Elevate your professional presence and communication skills with our "Service Excellence for Ambassadors" course. This practical program provides the knowledge and techniques needed to project a positive and professional image, understand the impact of personal presentation on the organization, and communicate effectively with customers. Through real-world applications and interactive sessions, you'll learn to handle customer interactions confidently and contribute to your organization's service excellence. Whether you're a customer service representative or a front-line staff member, this course equips you with the skills required to excel in your role and enhance your professional presence.

Prerequisites

No prerequisites are required. This course is suitable for all professionals involved in customer service and front-line roles.

Who Should Attend This Course?

  • Customer service representatives aiming to enhance their professional presence.

  • Front-line staff seeking to improve customer interactions.

  • Professionals looking to project a positive image in the workplace.

  • Employees focused on aligning their persona with organizational guidelines.

  • Anyone interested in achieving service excellence.

Organisation Benefit Taking This Course

Organizations will benefit from employees who can project a positive and professional image, communicate effectively with customers, and contribute to overall service excellence, leading to improved customer satisfaction and organizational reputation.

Individual Benefit Taking This Course

Individuals will gain essential skills in projecting a professional image, communicating effectively, and handling customer interactions confidently, enhancing their professional presence and career prospects in customer service roles.

Career Opportunity After Completing the Course

  • Customer Service Representative

  • Front-Line Staff

  • Receptionist

  • Sales Associate

  • Hospitality Staff

  • Brand Ambassador

Ready to Get Started?

Enhance your professional presence and communication skills for service excellence. Sign up now to become an ambassador of service excellence and contribute positively to your organization's success!

What You'll Get?

  • Expert-Led Instruction: Learn from experienced professionals.

  • Hands-On Projects: Apply your knowledge in real-world scenarios.

  • Certification: Receive a certificate upon completion to showcase your skills.

Sign Up Today and Transform Your Future!

  • Our next batch starts soon. Limited seats available!

  • Contact Us Now - Don’t wait, secure your spot today!

Let us Help you !

Select Your Course
Multi choice
bottom of page