Service Coaching for Champions
Acquire skills to coach individuals for service performance. Identify coaching needs, prepare and deliver coaching plans, use techniques to close service gaps, and monitor progress.
SSG Subsidy, SFC
Classroom
16 Hrs
$340 (Before Subsidy)
About the Course
The "Service Information and Results for Champions" course is designed to help professionals recognize and achieve their organization's service standards for attaining service excellence. Over 16 hours, this course focuses on assessing gaps between actual service performance and the organization's standards, communicating performance levels, motivating teams, and monitoring the effectiveness of actions taken to ensure continuous improvement in service delivery.
Participants will begin by understanding the importance of the organization's service standards and the concept of Service-Dominant Logic. The course will then delve into assessing gaps in service performance, providing practical tools and techniques to identify areas needing improvement. Learners will explore effective communication strategies to convey service performance levels and motivate their teams towards achieving service excellence.
Additionally, the course covers monitoring and evaluating the effectiveness of actions taken to improve service performance, ensuring that adjustments can be made as needed for continuous improvement. Through interactive lectures, group discussions, case studies, and practical exercises, participants will gain hands-on experience and feedback, enabling them to apply their learning effectively in their professional settings.
At the End of the Course, Learners Will Be Able To
Understand the role and responsibilities of a service performance coach.
Identify individual coaching needs within a team.
Prepare effective coaching plans tailored to individual needs.
Implement coaching techniques to improve service performance.
Monitor the progress of individuals for continuous improvement.
Adjust coaching strategies based on individual progress.
Communicate effectively as a coach.
Foster a supportive and motivating environment for coaching.
Evaluate the effectiveness of coaching interventions.
Demonstrate coaching skills through role play and practical assessments.
Course Content
Introduction to Service Coaching
The Role of a Coach in Service Performance
Identifying Coaching Needs
Preparing to Coach
Creating Coaching Plans
Coaching Techniques for Service Improvement
Being an Effective Coach
Monitoring Individual Progress
Adjusting Coaching Strategies
Assessment and Evaluation of Coaching Skills
Your Path to Practical Skills
Enhance your coaching skills with our "Service Coaching for Champions" course. This practical program provides the tools and techniques needed to coach individuals for improved service performance effectively. Through interactive sessions and real-world applications, you'll learn to identify coaching needs, create tailored coaching plans, implement effective coaching techniques, and monitor progress. Whether you're a team leader, manager, or customer service professional, this course equips you with the practical knowledge required to drive service excellence and achieve organizational success.
Prerequisites
No prerequisites are required. This course is suitable for professionals involved in service performance and coaching.
Who Should Attend This Course?
Team leaders seeking to improve coaching skills.
Managers aiming to enhance service performance.
Customer service professionals focused on coaching.
Quality assurance specialists.
Anyone interested in service performance coaching.
Organisation Benefit Taking This Course
Organizations will benefit from leaders who can effectively coach team members, enhancing service performance, driving continuous improvement, and fostering a culture of excellence.
Individual Benefit Taking This Course
Individuals will gain essential coaching skills, enabling them to improve service performance, support team members effectively, and enhance their career prospects in coaching and leadership roles.
Career Opportunity After Completing the Course
Service Performance Coach
Customer Service Manager
Team Leader
Quality Assurance Manager
Performance Improvement Specialist
Training and Development Coordinator
Ready to Get Started?
Elevate your coaching skills and drive service excellence. Sign up now to become a champion in service performance coaching and enhance your team's capabilities!
What You'll Get?
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Expert-Led Instruction: Learn from experienced professionals.
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Hands-On Projects: Apply your knowledge in real-world scenarios.
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Certification: Receive a certificate upon completion to showcase your skills.
Sign Up Today and Transform Your Future!
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Our next batch starts soon. Limited seats available!
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Contact Us Now - Don’t wait, secure your spot today!