People and Relationship Management for Champions
Acquire competencies in promoting an inclusive work environment, building team cohesion, managing diversity challenges, and understanding diversity markers to achieve organizational service excellence.
SSG Subsidy, SFC
Classroom
16 Hrs
$340 (Before Subsidy)
About the Course
The "Service Information and Results for Champions" course is designed to help professionals recognize and achieve their organization's service standards for attaining service excellence. Over 16 hours, this course focuses on assessing gaps between actual service performance and the organization's standards, communicating performance levels, motivating teams, and monitoring the effectiveness of actions taken to ensure continuous improvement in service delivery.
Participants will begin by understanding the importance of the organization's service standards and the concept of Service-Dominant Logic. The course will then delve into assessing gaps in service performance, providing practical tools and techniques to identify areas needing improvement. Learners will explore effective communication strategies to convey service performance levels and motivate their teams towards achieving service excellence.
Additionally, the course covers monitoring and evaluating the effectiveness of actions taken to improve service performance, ensuring that adjustments can be made as needed for continuous improvement. Through interactive lectures, group discussions, case studies, and practical exercises, participants will gain hands-on experience and feedback, enabling them to apply their learning effectively in their professional settings.
At the End of the Course, Learners Will Be Able To
Promote an inclusive work environment that embraces diversity.
Build team cohesion to achieve organizational service excellence.
Manage challenges related to diversity in the workplace.
Identify opportunities related to diversity that can enhance service delivery.
Apply strategies to promote inclusivity in diverse teams.
Understand and analyze various diversity markers and their implications.
Assess diversity challenges and opportunities.
Implement methods to manage diversity challenges.
Foster a supportive and cohesive team environment.
Contribute to the organization’s service excellence through effective relationship management.
Course Content
Introduction to Inclusivity and Diversity in the Workplace
Strategies to Promote an Inclusive Work Environment
Understanding Diversity Markers and Their Implications
Techniques to Build Team Cohesion
Assessing Diversity Challenges and Opportunities
Methods to Manage Diversity Challenges
Enhancing Service Delivery Through Diversity
Practical Exercises on Inclusivity and Team Cohesion
Written and Oral Assessments
Group Discussions and Feedback Sessions
Your Path to Practical Skills
Enhance your relationship management skills with our "People and Relationship Management for Champions" course. This practical program provides the knowledge and techniques needed to promote inclusivity, build team cohesion, and manage diversity challenges effectively. Through real-world applications and interactive sessions, you'll learn to foster a supportive work environment, assess diversity opportunities, and contribute to service excellence. Whether you're a manager or team leader, this course equips you with the skills required to navigate and leverage diversity in the workplace successfully.
Prerequisites
No prerequisites are required. This course is suitable for professionals involved in team leadership, relationship management, and service delivery.
Who Should Attend This Course?
Managers seeking to promote inclusivity.
Team leaders focused on building cohesion.
Customer service professionals managing diverse teams.
Quality assurance specialists.
Anyone interested in enhancing their relationship management skills.
Organisation Benefit Taking This Course
Organizations will benefit from leaders who can promote inclusivity, manage diversity challenges, and build cohesive teams, leading to improved service excellence and a supportive work environment.
Individual Benefit Taking This Course
Individuals will gain essential skills in promoting inclusivity, building team cohesion, and managing diversity challenges, enhancing their ability to lead effectively and improve service delivery.
Career Opportunity After Completing the Course
Team Leader
Diversity and Inclusion Manager
Customer Service Manager
HR Specialist
Operations Manager
Service Excellence Coordinator
Ready to Get Started?
Enhance your relationship management skills and promote inclusivity in your team. Sign up now to become a champion in managing diversity and driving service excellence!
What You'll Get?
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Expert-Led Instruction: Learn from experienced professionals.
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Hands-On Projects: Apply your knowledge in real-world scenarios.
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Certification: Receive a certificate upon completion to showcase your skills.
Sign Up Today and Transform Your Future!
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Our next batch starts soon. Limited seats available!
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Contact Us Now - Don’t wait, secure your spot today!