Recognize service standards' importance, assess performance gaps, communicate performance levels, motivate the team for excellence, and monitor the effectiveness of actions taken.

Acquire skills to coach individuals for service performance. Identify coaching needs, prepare and deliver coaching plans, use techniques to close service gaps, and monitor progress.

Recognize and project a professional image, and demonstrate effective communication skills. Learn service-dominant logic, the impact of image, and methods to maintain a positive professional presence.

Establish and maintain relationships for service excellence, assess partnerships, and implement improvements. Learn business strategy, measure partner performance, and develop and implement service improvement plans.

Manage resources and service operations, resolve performance issues, and monitor customer feedback. Gain practical experience and assess skills through role play and oral interviews.

Demonstrate role model characteristics, encourage team service delivery, promote a customer-centric culture, and monitor performance to ensure alignment with organizational vision, mission, and values.

Acquire competencies in promoting an inclusive work environment, building team cohesion, managing diversity challenges, and understanding diversity markers to achieve organizational service excellence.

Facilitate workplace innovation, implement change strategies, and evaluate their impact. Designed for leaders and managers in retail, healthcare, and hospitality industries.

Develop team plans, manage and reward team performance, and monitor the implementation of team plans to ensure success and alignment with organizational goals.

Acquire skills to identify team leaders' needs, facilitate learning opportunities, and coach them to enhance performance, develop skills, and gain confidence in their roles.

Lead a team to deliver service excellence aligned with the organization’s customer-focused strategy. Promote a customer-centric environment, analyze team performance, and develop leadership for continuous improvement.

Acquire skills to lead team leaders, develop business strategies, operational plans, and corporate governance. Provide direction, facilitate strategy implementation, and promote compliance with corporate governance.

Identify and align with your organization's service vision, mission, and values. Demonstrate service delivery, monitor performance, and support the organization's goals through personal alignment and role understanding.