Diploma in Service Leadership (Registered & Approved by CPE)

Develop leadership skills to manage a diverse workforce and deliver quality products and services in a challenging, rapidly evolving business environment with this comprehensive program.

SSG Subsidy, SFC

Classroom 1 : 40

8 Mths | PT

$9,137.10 (Before Subsidy)

About the Course

The Diploma in Service Leadership is an 8-month part-time program designed to equip current and aspiring leaders with the essential skills and knowledge needed to excel in service leadership roles. This comprehensive course covers a wide range of topics, including service innovation, information management, partnership building, people and relationship management, brand leadership, and strategic service planning and implementation. Participants will gain strategic insights and practical skills to lead their organizations towards service excellence.

The curriculum is designed to provide hands-on experience and theoretical understanding, ensuring that learners are well-prepared to handle real-world challenges in service leadership. Each module builds on the previous one, creating a cohesive learning journey that enhances both leadership skills and service management capabilities. The course includes 100% written assessments, projects, and oral interviews to evaluate learners' understanding and practical application of the concepts taught.

Ideal for service managers, team leaders, and aspiring service leaders, this diploma opens doors to various career opportunities in the service industry. Whether you are looking to advance in your current role or pivot to a new career path, the Diploma in Service Leadership provides the skills and knowledge needed to succeed.

At the End of the Course, Learners Will Be Able To

Foster a culture of service innovation within their organization.
Analyze and utilize service information effectively for strategic decision-making.
Build and maintain strong service partnerships.
Manage people and relationships to achieve organizational service excellence.
Overcome service challenges with strategic solutions.
Develop and lead a strong service brand.
Drive service innovation and continuous improvement.
Exhibit exemplary service leadership qualities.
Plan and implement strategic service initiatives.
Evaluate and improve service operations and performance.

Course Content

Service Innovation Culture for Leaders
Service Information and Results for Leaders
Service Information and Results for C-Suite
Service Partnerships for Leaders
People and Relationship Management for Leaders
Service Challenges for Leaders
Service Brand for Leaders
Service Innovation for Leaders
Service Leadership for Leaders
Service Planning and Implementation for Leaders

Your Path to Practical Skills

Master critical service leadership skills and concepts with our Diploma in Service Leadership. Gain hands-on experience in service innovation, information management, partnership building, and more. Our comprehensive curriculum ensures you're well-equipped to tackle real-world challenges, enhancing your leadership expertise and innovative thinking. This course is designed to provide practical, industry-relevant skills that will make you a valuable asset in the service industry.

Prerequisites

Admission Criteria

Basic understanding of business and service management. Suitable for individuals with leadership experience or aspirations in service-related fields.

Who Should Attend This Course?

Current service managers
Aspiring service leaders
Team leaders in service industries
Service innovation officers
Senior executives in service organizations

Organisation Benefit Taking This Course

Organizations will benefit from leaders with advanced service management skills, improving service delivery, customer satisfaction, and strategic decision-making.

Individual Benefit Taking This Course

Individuals will gain comprehensive service leadership knowledge and skills, enhancing their career prospects and ability to lead service teams effectively.

Career Opportunity After Completing the Course

Service Manager
Customer Experience Director
Service Innovation Leader
Relationship Manager
Service Operations Director
Strategic Service Planner

Ready to Get Started?

Enhance your service leadership skills and advance your career with our Diploma in Service Leadership. Sign up now to embark on a transformative learning journey! Don’t forget to bring your own laptop for personalized training.

What You'll Get?

Expert-Led Instruction: Learn from experienced professionals.
Hands-On Projects: Apply your knowledge in real-world scenarios.
Certification: Receive a certificate upon completion to showcase your skills.

Sign Up Today and Transform Your Future!

Academic Minimum Entry Requirement:

Obtained at least C6 at GCE ‘O’ Level in 3 subjects; or
Obtained Higher Nitec in any relevant industry or equivalent; or
Obtained IB Diploma or equivalent; or
Mature candidate who is at least 30 years of age with 5 years’ working experience.

Local Students:

Obtained at least C6 at GCE ‘O’ Level in 3 subjects; or
Obtained Higher Nitec in any relevant industry or equivalent; or
Mature candidate who is at least 30 years of age with 8 years’ working experience.

International (STP) Students:

Completed 12 years of schooling; or completed high school in the country of origin; and
Attained 18 years of age or more; or
Obtained IB Diploma.

Language Requirement:

Obtained GCE ‘O’ Level English Language with a minimum grade of C6; or
Obtained WPL Level 6 (Average of Reading, Listening, Speaking & Writing Scores); or
Obtained IELTS 5.5 or equivalent (applicable for STP Students); or
Passed successfully TVI English Admission Test.

Other qualifications can be considered for entry, if they are deemed to be equivalent and will have to be approved by Director, Central Academic Division (CAD) in TVI.

Our next batch starts soon. Limited seats available!
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