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TRAININGVISION

Advanced Diploma in Service Management (Registered & Approved by CPE)

Gain advanced skills in leadership, planning, and people management for supervisory and managerial roles in the service industry. Learn about service partnerships, challenges, innovation, and business excellence.

SSG Subsidy, SFC

Classroom 1 : 40

12 Mts | FT / 14 Mts | PT

$11,734 (Before Subsidy)

About the Course

The Advanced Diploma in Service Management is a comprehensive 14-month part-time program designed to elevate the skills and knowledge of service management professionals. This program builds on foundational service leadership concepts and dives deeper into advanced topics such as people and relationship management, service innovation, strategic service planning, and business excellence. Participants will gain advanced insights and practical skills to lead their organizations towards superior service delivery and operational excellence.


The curriculum is structured to provide both theoretical understanding and hands-on experience, ensuring that learners are well-prepared to tackle complex challenges in service management. The course includes a blend of classroom learning and asynchronous e-learning, allowing flexibility for working professionals. The program is evaluated through 100% written assessments, projects, and oral interviews to ensure a comprehensive understanding and application of the concepts taught.


Ideal for senior service managers, C-suite executives, and aspiring service leaders, this advanced diploma equips learners with the skills needed to drive strategic service initiatives and achieve business excellence. Whether you are looking to advance in your current role or transition to a higher leadership position, the Advanced Diploma in Service Management provides the necessary expertise and credentials to succeed.

At the End of the Course, Learners Will Be Able To

  • Lead people and relationship management strategies at the C-suite level.

  • Drive service innovation initiatives across the organization.

  • Develop and implement strategic service plans.

  • Achieve and sustain business excellence.

  • Manage complex service operations and improve performance.

  • Foster a culture of continuous improvement and innovation.

  • Align service management strategies with business goals.

  • Enhance customer satisfaction and service quality.

  • Lead organizational change and transformation.

  • Utilize advanced analytical tools to inform strategic decisions.

Course Content

10 Modules = Diploma in Service Leadership Award

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+ 4 Modules = Advanced Diploma in Service Management Award

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Total 14 Modues = Dual Award with credit transfer

Your Path to Practical Skills

Master advanced service management skills with our Advanced Diploma in Service Management. Gain hands-on experience in strategic planning, service innovation, and people management at the C-suite level. Our curriculum ensures you're well-equipped to tackle complex service management challenges, enhancing your leadership expertise and strategic thinking. This course provides practical, industry-relevant skills that will make you a valuable asset in any service-oriented organization.

Prerequisites
Admission Criteria

Basic understanding of business and service management. Suitable for individuals with leadership experience or aspirations in senior service management roles.

Who Should Attend This Course?

  • Senior service managers

  • C-suite executives

  • Aspiring service leaders

  • Strategic service planners

  • Business excellence officers

Organisation Benefit Taking This Course

Organizations will benefit from leaders with advanced service management skills, driving strategic initiatives, improving service delivery, and achieving business excellence.

Individual Benefit Taking This Course

Individuals will gain advanced knowledge and skills in service management, enhancing their career prospects and ability to lead at the C-suite level.

Career Opportunity After Completing the Course

  • Chief Service Officer

  • Senior Service Manager

  • Director of Customer Experience

  • Strategic Service Planner

  • Business Excellence Manager

  • Head of Service Innovation

Ready to Get Started?

Enhance your service management skills and advance your career with our Advanced Diploma in Service Management. Sign up now to embark on a transformative learning journey! Don’t forget to bring your own laptop for personalized training.

What You'll Get?

  • Expert-Led Instruction: Learn from experienced professionals.

  • Hands-On Projects: Apply your knowledge in real-world scenarios.

  • Certification: Receive a certificate upon completion to showcase your skills.

Sign Up Today and Transform Your Future!

Academic Minimum Entry Requirement:

  • Obtained at least C6 at GCE ‘O’ Level in 3 subjects; or

  • Obtained Higher Nitec in any relevant industry or equivalent; or

  • Obtained IB Diploma or equivalent; 

  • Diploma in Service Leadership from TVI; or

  • Mature candidate who is at least 30 years of age with 5 years’ working experience.


Local Students:

  • Obtained at least C6 at GCE ‘O’ Level in 3 subjects; or

  • Obtained Higher Nitec in any relevant industry or equivalent; or

  • Mature candidate who is at least 30 years of age with 8 years’ working experience.


International (STP) Students:

  • Completed 12 years of schooling; or completed high school in the country of origin; and

  • Attained 18 years of age or more; or

  • Obtained IB Diploma.


Language Requirement:

  • Obtained GCE ‘O’ Level English Language with a minimum grade of C6; or

  • Obtained WPL Level 6 (Average of Reading, Listening, Speaking & Writing Scores); or

  • Obtained IELTS 5.5 or equivalent (applicable for STP Students); or

  • Passed successfully TVI English Admission Test.


Other qualifications can be considered for entry, if they are deemed to be equivalent and will have to be approved by Director, Central Academic Division (CAD) in TVI.

  • Our next batch starts soon. Limited seats available!

  • Contact Us Now - Don’t wait, secure your spot today!

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