The "Workplace Literacy (Conversational) - Intermediate" course is designed to help learners enhance their English conversational skills for more effective communication in real workplace environments. Over 45 hours, this course focuses on developing learners into self-regulated individuals equipped with lifelong learning skills through self-directed learning, peer-review, collaboration, communication, and application to real project tasks. The course aims to improve proficiency in handling more complex workplace conversations and tasks.

Participants will start by learning how to converse with confidence and ask the right questions. The course will cover essential topics such as giving and following work instructions, work-related telephone skills, and conveying thoughts and feelings effectively. Learners will also practice helping and serving customers, effective communication in social situations, and negotiating for better deals. Special emphasis is placed on safety and health-related issues at the workplace, the job search cycle, and interpreting work-related correspondence.

Through interactive lessons, practical exercises, role-playing, and group activities, participants will gain hands-on experience and receive feedback to confidently apply their conversational skills in various professional settings. This course is ideal for individuals looking to advance their spoken English and enhance their ability to communicate effectively in the workplace.

At the End of the Course, Learners Will Be Able To

• Converse with confidence in various workplace scenarios.

• Ask relevant and effective questions.

• Give and follow work instructions accurately.

• Use work-related telephone skills proficiently.

• Convey thoughts and feelings clearly.

• Help and serve customers effectively.

• Communicate effectively in social situations.

• Negotiate for better deals.

• Address safety and health-related issues at work.

• Navigate the job search cycle and interpret work-related correspondence.