The "Facilitate Effective Communication and Engagement at the Workplace" course is designed to equip professionals with the essential skills needed to promote effective communication within their teams and build strong relationships with colleagues, stakeholders, and customers. Over 16 hours, this course focuses on enhancing communication, conflict resolution, and negotiation skills to foster a harmonious and productive workplace environment.

Participants will begin by exploring the fundamentals of effective communication, including techniques for active listening, clear messaging, and understanding non-verbal cues. The course will then delve into conflict resolution strategies, providing learners with practical tools to manage and resolve conflicts amicably. Special emphasis will be placed on negotiation skills, ensuring participants can reach mutually beneficial agreements while considering diversity and inclusivity.

Through a blend of interactive lectures, case studies, role-playing exercises, and group discussions, participants will gain hands-on experience and practical insights into fostering effective communication and engagement. This course is ideal for team leaders, managers, HR professionals, and anyone looking to enhance their interpersonal skills and contribute to a positive workplace culture.

At the End of the Course, Learners Will Be Able To

• Promote effective communication within their team.

• Use active listening techniques to enhance understanding.

• Communicate clearly and effectively with colleagues, stakeholders, and customers.

• Understand and use non-verbal communication cues.

• Build rapport and strong relationships in the workplace.

• Apply conflict resolution strategies to manage disputes.

• Utilize negotiation skills to resolve conflicts.

• Consider diversity and inclusivity in communication and conflict resolution.

• Foster a harmonious and productive work environment.

• Enhance team collaboration and engagement.