The "Service Planning and Implementation for Leaders" course is designed to equip leaders with the skills and knowledge necessary to develop, communicate, and evaluate service operations plans effectively. In an increasingly customer-focused business environment, having a robust service operations plan is crucial for meeting organizational goals and exceeding customer expectations. This 19-hour course provides a comprehensive approach to creating and implementing service operations plans that align with an organization’s customer-focused strategy.

Learners will begin by understanding the components of a service operations plan and the resources needed to develop it. The course will then delve into integrating customer-focused plans within the service operations framework. Participants will also learn how to communicate the plan effectively to their team and stakeholders, ensuring alignment and smooth deployment. Additionally, the course covers methods for evaluating the performance of service operations against key performance indicators and implementing corrective actions to enhance service quality.

Through a blend of lectures, group discussions, problem-solving activities, and e-learning modules, participants will gain hands-on experience and practical insights. This course is ideal for managers, team leaders, and professionals responsible for service planning and implementation within their organizations.