The "Service Planning and Implementation for Ambassadors" course is meticulously designed to empower individuals with the knowledge and skills needed to achieve operational excellence in service delivery. This course focuses on defining organizational goals and standards in service operations, recognizing individual roles in the process, mapping processes to identify gaps, and contributing to continual improvement in service performance and operations.

Participants will gain a comprehensive understanding of the service value chain, including how to map the customer experience journey and develop a service blueprint that aligns with customer needs. The course also emphasizes the importance of the service network, highlighting the roles of service teams and cross-functional teams in achieving service excellence.

Learners will delve into setting service standards by using customer service scorecards, measuring service performance, and identifying service issues. Additionally, the course covers continual improvement practices, such as the service escalation process, sources of information within the organization's escalation process, and developing action plans for service performance improvement.

Through interactive lectures, group discussions, and practical exercises, participants will be equipped with the tools and techniques needed to drive service excellence and operational success. This course is ideal for customer service ambassadors, team leaders, and professionals involved in service operations.