The "People and Relationship Management for Ambassadors" course is designed to enhance the ability of customer service ambassadors to effectively manage relationships in a diverse and dynamic service environment. Recognizing the importance of inclusiveness and emotional intelligence, this course aims to equip participants with the skills needed to navigate and thrive in diverse settings. Over the course of 16 hours, learners will delve into the core aspects of managing diversity, applying emotional intelligence, demonstrating resilience, and monitoring actions in handling diversity.

Participants will learn to identify and understand diversity markers, surfacing challenges and opportunities related to diversity, and contributing to an inclusive workplace. The course also covers the practical application of emotional intelligence when interacting with various stakeholders, enabling learners to handle difficult situations with poise and empathy. Additionally, learners will explore the concept of resilience, identifying stressors in a diverse service environment and developing methods to demonstrate and build resilience.

Through interactive lectures, group discussions, problem-solving activities, and e-learning modules, participants will gain hands-on experience and practical insights. This course is ideal for customer service ambassadors, team leaders, and professionals seeking to improve their relationship management skills in diverse work settings.