The "Business Excellence" course is designed to provide managers with the essential knowledge and techniques to manage their organization’s business excellence journey effectively. Over 19 hours, this course covers the key aspects of planning, assessing, managing, and sustaining business excellence in a holistic and integrated manner. Participants will learn to establish organizational objectives, conduct assessments, develop strategies, and communicate effectively with stakeholders to ensure continuous improvement and excellence.

Learners will begin by understanding how to establish the organization's objectives and the scope of the business excellence assessment. The course will guide participants through conducting comprehensive assessments in alignment with these objectives. The next module focuses on developing a strategic action plan to implement the business excellence assessment, including addressing follow-up actions to ensure continuous improvement.

Furthermore, the course covers effective communication strategies to relay the business excellence strategy and action plan to relevant stakeholders. Through interactive lectures, case studies, group discussions, and e-learning modules, participants will gain practical insights and hands-on experience. This course is ideal for managers and leaders responsible for driving business excellence and organizational performance improvements.