Acquire skills to perform basic productivity practices, enhancing workplace efficiency and effectiveness. Learn to manage tasks, improve workflows, and boost overall productivity.

Acquire skills to manage yourself: communicate effectively, influence decision-making, and demonstrate commitment to self-development, focusing on managing both upward and inward relationships.

Build workplace relationships, promote workforce diversity, and manage conflicts. Learn practical skills to enhance teamwork, foster inclusivity, and effectively resolve workplace issues through this program.

Learn to develop service operations plans, evaluate their implementation, and make improvements. Understand foundations, resource utilization, planning targets, quality delivery, performance evaluation, and corrective actions.

Define service goals, understand your role, map processes, identify gaps, and contribute to continual improvement. Learn service value chain, service network, standards, and performance improvement.

Recognize inclusiveness, apply emotional intelligence, demonstrate resilience, monitor diversity actions, address challenges, and promote an inclusive workplace using emotional intelligence and resilience techniques.

Learn the importance of service innovation, identify service gaps, generate and perfect innovative ideas, engage customers in value co-creation, and prototype ideas for stakeholder buy-in.

Develop new products/services to meet customer needs, plan and implement offerings, innovate, evaluate alignment with expectations, and analyze the impact of emerging technologies on business operations.

Learn to implement service brand guidelines, analyze their impact, gather data, identify performance gaps, prepare implementation plans, and execute corrective actions to enhance brand performance.

Analyse service challenges to identify delivery gaps, develop and communicate a service recovery framework to stakeholders, and evaluate the effectiveness of recovery strategies.

Develop manpower resource plans aligned with organisational vision and service operations, evaluate team performance, optimise resources for excellence, and communicate plans and changes to the team.

Analyse consumer behaviour implications on marketing strategy, understand customer segmentation, analyse buying patterns, manage customer experience, communicate effectively, and measure engagement satisfaction.

Learn business excellence frameworks, assess organizational excellence, facilitate assessments, compile findings, devise strategies, implement action plans, and collaborate with stakeholders using effective communication.